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AR
ADAMS REMCO
IT Support Technician
Career Insights for Technical Support Engineer / Analyst
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Scorecard
Based on Indiana data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$53,107 / year median in Indiana
+5% projected growth
Job Description
Adams Remco is looking for a qualified candidate to fill a position to provide IT service and support for their client base. Candidate must be willing to travel to client base in Indiana and Michigan areas to provide services. Candidate will provide support to a variety of clients, industries, systems, setups, applications, and situations. Candidate must have experience with the required list of qualifications as well as excellent communication, problem solving and customer relation skills. Candidate will need to be self-motivated, work well independently as well as within a team. Responsibilities Provide technical support to end-users, addressing software troubleshooting and computer management issues. Assist with desktop support, including installation and configuration of hardware and software. Manage and troubleshoot network connectivity issues, including VPN and firewall configurations. Maintain accurate documentation of support requests and resolutions. Collaborate with team members to enhance customer support and improve IT services.