The Opportunity:

Freedom to Lead, Room to Grow We don't believe in "presenteeism" or clock-punching. We believe in results. We are looking for a Tier I Technical Consultant-in-training—someone who is bored by traditional, rigid help desk roles and wants the autonomy to actually solve problems. This is an entry-level role, but we aren't looking for "entry-level" thinkers. We want a teammate who views every technical glitch as a puzzle to solve and every client interaction as an opportunity to build trust. Because we prefer to promote from within, we are hiring our future consultants today. Our "No-Micromanagement" Philosophy Ownership over

Oversight:

We give you the tools and the trust. You provide the drive and the solutions. Mistakes are

Tuition:

We want you to be unafraid to try new things. If you make a mistake while trying to help a client, we'll back you up and learn from it together. The "Get It Done"

Attitude:

Whether it's a complex software bug or a day spent on a ladder running structured cabling, you take pride in crossing the finish line. What You'll Be Doing Be the

Face of Tech:

Serve as the primary point of contact for clients, turning their technical frustrations into "problem solved" smiles via phone, remote sessions, and on-site visits. Own the

Problem:

Diagnose and resolve hardware, software, and network issues. You don't just "pass the buck"—you own the ticket until it's fixed or you've learned the solution from our Tier II team. Build the

Foundation:

Perform structured cabling and hardware deployments with a crew. You'll get your hands dirty building the physical infrastructure that keeps our clients running.

Consult & Improve:

Don't just follow procedures—help us break and fix them. We expect you to identify inefficiencies and suggest better ways to serve our clients. Document for the

Future:

Create clear, concise guides for your teammates so that when you solve a problem once, it stays solved for everyone. Are You the Right Fit? We care more about your trajectory than your current resume. You are the ideal candidate if: You are a

Self-Starter:

You don't wait for a manager to tell you what to do next. If the ticket queue is empty, you're looking for a project or learning a new skill. You are

Resilient:

You can handle a "cool-tempered" approach during high-pressure situations and keep the client calm. You are a

Team Player:

You're willing to go the extra mile—whether that's staying late to finish a cabling job or helping a teammate with a difficult ticket. You are

Tech-Savvy & Curious:

You have a solid grasp of Windows (MacOS a plus but not required,) networking basics, and mobile devices, but your real "superpower" is your ability to Google and learn what you don't know.

Technical & Physical Requirements Physicality:

You'll be active. You must be comfortable standing, climbing ladders, and lifting up to 50 lbs for structured cabling and hardware installs.

Experience:

2 years in IT support. We value aptitude and attitude over years of sitting in a chair.

Communication:

You can explain complex "tech speak" to a non-technical user without sounding like a robot.

Education:

An Associate degree, technical coursework, or relevant certifications (CompTIA A+, Net+, MS-900) are a plus, but a proven "can-do" mindset is required. Cabling experience a plus, and/or a willingness to learn. The Path Forward We provide a clear path to Tier II and Consultant roles. If you show us that you can handle autonomy, prioritize customer satisfaction, and master the technical stack, we will invest in your growth. Ready to get started? If you're looking for a place where your work is measured by the value you bring rather than the hours you sit at a desk, apply today.

Job Type:

Full-time Pay:

From $45,000.00 per year

Benefits:

Health insurance Paid time off Professional development assistance Retirement plan Vision insurance Ability to

Commute:

Terre Haute, IN 47803 (Required) Ability to

Relocate:

Terre Haute, IN 47803: Relocate before starting work (Required)

Work Location:

In person