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Deskside Support Engineer Level 2
Career Insights for Technical Support Engineer / Analyst
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Scorecard
Based on Indiana data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$53,107 / year median in Indiana
+5% projected growth
Job Description
Deskside Support Engineer
- Level 2#26-34846
$27 - 30 per hour
Warsaw, IN
Onsite
Job Description
Our client, a IT Services and Consulting company, is looking for a Deskside Support Engineer - Level 2 for their Warsaw, IN location.
Responsibilities:
Provide Level 2 technical assistance and support, and resolve HW/SW problems related to end user devices
Analyze, resolve, respond to, and document end user inquiries
Install desktop/Laptop software using approved tools
Troubleshoot operating system
Troubleshoot connection issues with LAN/WAN
Update tickets with accurate and timely records of work performed, and resolution detail
Maintain and contribute to a knowledge base
Coordinate hardware warranty repair
Escalate to 3rd party vendors when necessary
Responsible for raising and coordinating problem management issues
Perform additional tasks (end user/infra related) when required
Participate in projects
Requirements:
- Initiative. Must have ability to think on your feet and be able to adjust to events as they unforld.. Must take initiative to resolve problems and provide routine status updates and escalate for help when needed.
- High emotional intelligence with strong communication skills. Must be able to have face to face conversations with a variety of personnel and levels.
- Great troubleshooting and diagnostic skills in identifying root causes and ability to resolve problems proactively.
This role requires an experienced DSSL2 tech background. Life Sciences / Healthcare background is a plus. Ability to take initiative to resolve issues, even when there is ambiguity, to find the solution, keep the customer updated, and properly document tickets are all extremely important in this role.
Must have strong troubleshooting skills across multiple technologies
Strong understanding and skills in
SLA, KPI
Management
Must be able to walk long distances
Must be able to lift up to 50 lbs without assistance
Will often work in dirty, hot or cold environments.
May need to work while kneeling
Years of Experience:
4.00 Years of Experience
Benefits
- Dental Insurance