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Deskside Support Engineer

• Level 2#26-34846
  $27
• 30 per hour
  Warsaw, IN
  Onsite
  Job Description
  Our client, a IT Services and Consulting company, is looking for a Deskside Support Engineer
• Level 2 for their Warsaw, IN location.

Responsibilities:

Provide Level 2 technical assistance and support, and resolve HW/SW problems related to end user devices

Analyze, resolve, respond to, and document end user inquiries

Install desktop/Laptop software using approved tools

Troubleshoot operating system

Troubleshoot connection issues with LAN/WAN

Update tickets with accurate and timely records of work performed, and resolution detail

Maintain and contribute to a knowledge base

Coordinate hardware warranty repair

Escalate to 3rd party vendors when necessary

Responsible for raising and coordinating problem management issues

Perform additional tasks (end user/infra related) when required

Participate in projects

Requirements:

• Initiative. Must have ability to think on your feet and be able to adjust to events as they unforld.. Must take initiative to resolve problems and provide routine status updates and escalate for help when needed.
• High emotional intelligence with strong communication skills. Must be able to have face to face conversations with a variety of personnel and levels.
• Great troubleshooting and diagnostic skills in identifying root causes and ability to resolve problems proactively.

This role requires an experienced DSSL2 tech background. Life Sciences / Healthcare background is a plus. Ability to take initiative to resolve issues, even when there is ambiguity, to find the solution, keep the customer updated, and properly document tickets are all extremely important in this role.

Must have strong troubleshooting skills across multiple technologies

Strong understanding and skills in

SLA, KPI

Management

Must be able to walk long distances

Must be able to lift up to 50 lbs without assistance

Will often work in dirty, hot or cold environments.

May need to work while kneeling

Years of Experience:

4.00 Years of Experience