JOB SUMMARY

The Help Desk Technician I provides first point of contact for technical support requests, assisting end-users with hardware, software, and account-related issues. This entry-level role ensures timely assistance and excellent customer service, with opportunities to grow technical skills in a supportive environment. The role is fully on-site at our Bonner Springs, KS office. •This position is on-site only in Bonner Springs, KS. No remote option is available.•

RESPONSIBILITIES AND DUTIES

Respond to and resolve help desk tickets related to hardware, software, and network issues. Provide support for Microsoft 365 services including account creation, password resets, license management, and troubleshooting. Support for the company's line-of-business ERP/scheduling system (RDP-based access). Support field-based mobile apps used by operations staff. Image, configure, and deploy new laptops, desktops, and other hardware for end-users. Maintain accurate documentation of support requests, resolutions, and asset inventory. Assist with multi-factor authentication setup and troubleshooting. Assist with onboarding and offboarding processes, including setting up user accounts and equipment. Escalate complex issues to senior IT staff or vendors as needed. Document all issues, resolutions, and actions taken. Perform routine maintenance tasks such as software updates, patching, and backups. Support remote users via phone, email, and remote desktop tools. Maintain a high level of customer service and professionalism in all interactions. Performs other related duties as required and assigned.

QUALIFICATIONS AND SKILLS

Associate degree in Information Technology, Computer Science, or related field (or equivalent experience). Basic understanding of Windows and operating systems. Familiarity with Microsoft 365 Administration (Outlook, Teams, OneDrive, SharePoint, etc.). Strong problem-solving and communication skills. Ability to prioritize tasks and manage time effectively. Willingness to learn and adapt in a fast-paced environment. Strong interpersonal skills to collaborate across departments.

PREFERRED SKILLS

(NOT

REQUIRED

): Experience with ticketing systems (e.g., IT Glue, Zendesk, ServiceNow). Knowledge of Active Directory and basic networking concepts. Knowledge of Mobile Device Management Software (Intune, MaaS360 and Apple Business Manager) VOIP Phone system administration. CompTIA A+ or similar certification. Knowledge of the construction/crane industry.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is required to sit, stand, walk, stoop or crouch. Work environment is well-lit, air conditioned/heated office environment.

GENERAL DUTIES AND EXPECTATIONS

Adhere to Company Code of Conduct/Ethics and Core Values. Contribute to the professional culture within the office and company overall. Follow direction from management and manage tasks prescribed. Multi-task, prioritize and manage time effectively. Contribute to the professional culture within the office and company overall. Ensure security of information in all matters pertaining to company, client, and customer information. 40-hour work week in pursuit of company objectives. To learn more about Wilkerson Crane Rental, Inc., please visit:

Website:

www.

WilkersonCraneRental.com

Facebook:

www.facebook.com/wilkersoncranerental/

LinkedIn:

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