A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
Advanced PC Technician Haysville Administration Building - Haysville, Kansas Open in Google Maps This job is also posted in
Haysville Job Details Job ID:
5886396
Application Deadline:
Posted until filled
Posted:
Yesterday Starting Date:
Immediately Job Description
USD 261 EDUCATIONAL SUPPORT STAFF POSITION DESCRIPTION POSITION TITLE
ADVANCED
LEVEL PC TECHNICIAN SUPERVISOR
Director of Information Services
PAYMENT RATE
According to Educational Support Staff Salary Schedule
QUALIFICATIONS
1. High School diploma or equivalent. 2. Intermediate PC repair skills. 3. Experience with inventories and asset management a plus. 4. Maintain current TB testing as required by Health Department regulations (after employment offer is made).
ESSENTIAL FUNCTIONS
1. Perform advanced maintenance tasks, troubleshoot, and repair computer systems and peripheral equipment for the purpose of keeping equipment functioning properly. 2. Update most computer hardware and software installations for the purpose of keeping technology running efficiently. 3. Ensure all equipment is correctly packaged and transported within or outside district property for the purpose of avoiding warranty issues and keeping all equipment functioning. 4. Represent the school district in a professional and business-like manner and communicate effectively with staff and students when responding to routine technical questions or requests for information for the purpose of providing excellent customer service. 5. Analyze and resolve technical problems for established networks for the purpose of keeping maximum up-time. 6. Work as a team member with other technical staff members to ensure timely response and problem resolution to end users for the purpose of providing excellent customer service. 7. Install CAT5, cable TV, phone, computer setup and other miscellaneous wiring as needed within existing or newly constructed facilities to keep projects within budget constraints. 8. Ensure the information being processed, stored, or accessed by the network maintains confidential for the purpose of ensuring secure data. 9. Remain current on all production operating systems and basic applications to keep up with the increased demands of Information Technology. 10. Provide proactive communication and notification to staff of pending or upcoming problems, outages, or other service issues in order to provide courteous and timely service to staff. 11. Maintain a high level of confidentiality regarding student and staff information in order to remain in compliance with legal requirements and to maintain a professional work environment. 12. Perform other duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.
PHYSICAL REQUIREMENTS/ENVIRONMENTAL CONDITIONS
1. Requires physical exertion to manually move, lift, carry, pull or push heavy objects or materials. 2. Regular stooping, bending or reaching. 3. Requires prolonged sitting or standing, and use of equipment including repetitive motions and computer eye fatigue. 4. Must be able to work independently without proper supervision. 5. Must occasionally work in noisy and crowded environments, with numerous interruptions.
TERMS OF EMPLOYMENT
At will
PERFORMANCE REVIEW
Performance effectiveness evaluated in accordance with Kansas Statutes and Board of Education Policy.
Position Type:
Full-Time Salary:
$18.10 Per Hour Job Requirements Citizenship, residency or work visa required Contact Information Jason Soupene ,
Director of Information Administration Building Phone:
316-554-2203
Email:
jsoupene@usd261.com Map The content you submit, offer, contribute, attach, post, or display (each a "Submission") will be viewed by other users of the service who may or may not be accurately representing who they are or who they represent. Do not include any sensitive data in your submissions. Any submission or any use or reliance on any content or materials posted via the service or obtained by you through the use of the service is at your own risk. "Sensitive data" for purposes of this section means social security or other government-issued identification numbers, medical or health information, account security information, individual financial account information, credit/debit/gift or other payment card information, account passwords, individual credit and income information or any other sensitive personal data as defined under applicable laws.
