Job Summary We are seeking a dynamic and proactive IT Support Specialist to join our technology team. In this role, you will be the frontline problem solver, providing essential technical support to ensure seamless operation of our IT infrastructure. Your expertise will help maintain optimal system performance, troubleshoot hardware and software issues, and deliver exceptional customer service to all users. This position offers an exciting opportunity to work with a diverse range of technologies, including operating systems, networking, and security tools, in a fast-paced environment committed to innovation and excellence. Responsibilities Provide technical support across the organization by diagnosing and resolving hardware, software, and network issues promptly. Manage help desk systems and customer support ticketing tools to track, prioritize, and resolve user requests efficiently. Support desktop environments including Windows, macOS, and Linux operating systems, ensuring smooth operation for all users. Troubleshoot computer networking problems related to LAN (Local Area Network), WAN (Wide Area Network), TCP/IP protocols, DNS (Domain Name System), VPNs (Virtual Private Networks), firewalls, and TCP ports. Assist with hardware support tasks such as installing, configuring, and maintaining computers, peripherals, mobile devices, and other IT equipment. Manage Active Directory accounts for user access control and permissions; support Active Directory management tasks. Collaborate with the IT team on infrastructure projects involving Windows Server environments, SCCM (System Center Configuration Manager), BMC Remedy ticketing system, and network security measures like firewalls. Perform routine analysis of system logs and network traffic to identify potential issues or security vulnerabilities. Support software troubleshooting efforts for applications used across the organization; assist with updates and patches as needed. Contribute to the maintenance of IT infrastructure by documenting procedures and assisting in equipment troubleshooting efforts for optimal performance. Skills Strong knowledge of Microsoft Office suite applications and their integration within enterprise environments. Proven experience providing technical support in help desk systems such as Jira or BMC Remedy. Expertise in computer networking concepts including LAN/WAN setup, TCP/IP protocols, DNS management, VPN configuration, and firewall management. Proficiency supporting Windows (including Windows Server) and macOS operating systems; familiarity with Linux is a plus. Skilled in hardware troubleshooting for desktops, laptops, mobile devices, printers, and other peripherals. Experience managing Active Directory accounts along with user permissions and group policies. Ability to troubleshoot network issues using analysis skills related to TCP/IP traffic flow and DNS resolution problems. Familiarity with software deployment tools like SCCM for managing updates across multiple devices. Excellent communication skills combined with a customer service-oriented approach to technical support. Knowledge of IT security best practices including VPNs, firewalls, network segmentation, and system access controls. Join us as an IT Support Specialist if you're passionate about solving complex technical challenges while delivering outstanding customer service! Your expertise will directly impact our operational efficiency and help us maintain a secure and reliable technology environment that empowers our team every day.

Pay:

$24.78 - $29.85 per hour Expected hours: 35.0 per week

Benefits:

401(k) Employee discount Health insurance People with a criminal record are encouraged to apply

Work Location:

In person