Desktop Support Technician Location:

Lenexa, KS (Onsite)

Duration:

12+

Month Contract Pay Rate:

$28/hr We're hiring a hands-on Desktop Support Technician to provide onsite IT support in a fast-paced enterprise environment in Lenexa, KS. This is a long-term contract opportunity for someone who thrives on resolving end-user issues, supporting both Windows and macOS environments, and delivering a high-quality customer experience. You'll serve as a primary point of contact for technical support, handling hardware, software, and device lifecycle needs while keeping day-to-day operations running smoothly.

What You'll Be Doing:

Provide onsite support for desktops, laptops, and peripherals across hardware and software Troubleshoot Windows 10/11 and macOS issues, including performance, updates, and configurations Deliver strong Mac support across OS and applications, this is a key component of the role Handle password resets, user access requests, and system updates Diagnose and repair hardware issues including drives, displays, and accessories Troubleshoot wireless and basic network connectivity issues Manage and restore user profiles, including application setup and configuration Install and support wireless certificates on workstations and mobile devices Distribute and support peripherals such as keyboards, mice, webcams, and adapters Manage loaner devices including tracking, imaging, repair, and redeployment Act as a centralized pickup and drop-off point for end-user devices Support incident remediation following system updates or deployments Fulfill service requests in alignment with SLA expectations Assist with software installations and user environment configurations Collaborate with internal teams to resolve escalations and maintain service continuity Maintain accurate ticketing, documentation, and asset tracking Provide light coordination support for IT projects and reporting

What We're Looking For:

2+ years of desktop or end-user support experience in an enterprise environment Strong experience supporting Windows OS and macOS Proven ability to troubleshoot hardware, software, and connectivity issues Experience with user profile management and device imaging Familiarity with ticketing systems such as ServiceNow Strong communication skills and a customer-first mindset Ability to manage multiple priorities in a fast-paced environment Nice to

Have:

CompTIA A+ or equivalent certification Experience supporting device lifecycle management programs Exposure to asset tracking and inventory tools Basic understanding of networking and security concepts

Pay:

$26.00 - $28.00 per hour Expected hours: 40.0 per week

Work Location:

In person