Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
TC
Tata Consultancy Services Limited
Desktop Administrator
Career Insights for Technical Support Manager / Supervisor
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Kansas data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Technical Support Manager or Supervisor manages the work of technical support staff for a company or retail electronics store. Coordinates and supervises technical support operations or technical support services to customers. May train technical staff and help to resolve customer issues.
$73,639 / year median in Kansas
-14% projected decline
Job Description
Must Have Technical/Functional Skills
- 4-5 years of experience in desktop support managing laptops/desktops on Win7/10/11 operating systems.
- Experience in Install/upgrade of windows 11 on Laptops and Desktops.
- Experience in resolving user issues related to OS and laptop/desktop hardware issues.
- Experience in providing L2 support for desktops, laptops, printers, mobile devices, and peripherals as existing process.
- Experience in diagnosing and troubleshooting users issues, including account setup, network configuration, software/application issues.
- Experience in performing OS installations, upgrades, patching, and driver updates.
- Experience working with EUC tools such as SCCM for end points patching and Intune for mobile device management.
- Experience in installation and configuration of hardware and software/applications.
- Experience is using problem/ticket management systems like Service Now, BMC Remedy, Jira etc.
- Experience with remote support tools like Bomgar, LogMeIn, MS Teams etc to troubleshoot and resolve user issues.
- Coordinate with vendors for any hardware repairs and warranty services/issues.
- Familiarity with endpoint security tools—anti-virus, device encryption, Trend micro
- Work closely with other functional teams for escalated issues.
- Ensure SLA compliance for tickets, escalations, and service requests.
- Excellent communication and interpersonal skills.
- Ability to work well both independently and as part of a team.
- Customer-focused attitude and a desire to deliver high-quality support. Roles & Responsibilities Technical Skills
- Strong experience in: o Windows 10 / Windows 11 administration o Microsoft Office / Microsoft 365 o Active Directory / Azure AD o Endpoint management tools (SCCM / Intune) o Basic networking (TCP/IP, DNS, DHCP)
- Experience working with ITSM tools (ServiceNow, Remedy, Jira, etc.