A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$1000.00 Sign on Bonus! Must be 18 to work in the Casino.
DESCRIPTION OF WORK
: Assists in the installation, operation and maintenance of computer hardware, operating systems, applications software and both data and voice communications relating to Casino gaming.
SPECIFIC RESPONSIBILITIES
1. Maintains confidentiality of all systems, data and information 2. Receives and resolves requests for assistance form users. Decides appropriate actions and implements efficient and effective solutions. Assures that the IT Director is kept abreast of all requests and responses. Exercises good judgment in referring requests to the IT Director before taking actions. 3. Maintains network systems, network security, user access, and completes routine network activities. Performs support systems activities such as backups, report generation, and problem resolution in a professional and accurate manner. 4. Completes installations, preventive maintenance and repairs on computer hardware, communications equipment, video equipment and peripherals. 5. Assist the IT Director in the design and implementation of efficient and cost effective information technology solutions. 6. Provide training to end users regarding applications and other software. 7. Reviews all requests for new gaming programs or program changes with IT Director and Compliance 8. Performs gaming program changes; (Program changes for gaming systems) 9. Prepares a written plan of implementation for new and modified programs 10. Completes all data inserts for conversions, installations, and all other gaming technology upgrades 11. Test all new and modified programs; this shall be performed and documented prior to implementation 12. Keeps record of the final program or program changes, including evidence of user acceptance, date in service, programmer, and reason for changes. 13. Reviews all Security logs. 14. Reports and logs all Multiple attempts to log-on, or alternatively, the system and all denied user access after three attempts to logon; 15. Logs unauthorized changes to live data files; and any other unusual transactions. 16. Completes other duties as assigned or directed by the IT Director or above.
MINIMUM QUALIFICATIONS
EDUCATION :
High School Diploma or G.E.D. certificate
EXPERIENCE
Must have three or more years' experience with Microsoft Networks, Windows Operating Systems, Excel, Word and Microsoft Exchange. Experience in performing network functions such as adding, modifying, or deleting users, objects or directories. Experience trouble shooting connection errors, computer errors and network errors
KNOWLEDGE/ABILITY/SKILLS
Skills in maintaining and troubleshooting computer hardware; including personal computers, peripherals and data communication. Ability to diagnose and resolve problems with personal computers, network connections, printers, and telephone equipment. Ability to effectively communicate both verbally and in writing with users, management, and staff. Knowledge of personal computer operating systems, telephone systems, networks and peripherals required. Must be able to lift 40 pounds. On call 24 hours for emergency/disaster recovery of Casino systems/networks.
NECESSARY SPECIAL REQUIREMENTS
Must be 18 at time of hire. All employees must successfully pass a background investigation to be employed by the Casino. Responsible for Compliance with the Casino's Internal Control Policy & Procedure as it relates to the position's stated job description.
OCCUPATIONAL HAZARD
In the entertainment industry, one may be subject to a work environment containing excessive noise, smoke and stress.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type:
Full-time Pay:
From $15.00 per hour
Benefits:
401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance