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Quantam Solutions

IT Support Specialist

Pay: $18–$21/hr

Posted: 4 weeks ago

Location: Flemingsburg, KY (Onsite)

Last Updated: 6 days ago

Hours: Full-Time

Expires: 10/8/2026

Career Insights for Technical Support Engineer / Analyst

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Based on Kentucky data

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What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$53,381 / year median in Kentucky

-11% projected decline

Explore Career

Job Description

Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a Desktop Support Technician .

JOB DESCRIPTION

We're seeking a knowledgeable Desktop Support Technician with a high aptitude for customer service to work in. Candidates must have minimum of 1-2 years of experience in desktop support or similar role. This must include installation, troubleshooting, and repair of devices in a windows-based environment.

RESPONSIBILITIES

Provide desktop support and troubleshoot software issues to ensure smooth IT operations. Demonstrate excellent customer service by addressing inquiries and resolving technical problems promptly. Utilize ServiceNow platform for ticket management and efficient workflow. Apply computer skills to assist in network configurations and IT infrastructure maintenance.

PREFERRED SKILLS

1-2+ years of IT experience as a Desktop Support technician with experience diagnosing and resolving technical issues with hardware and software systems, providing general desktop support duties with excellent troubleshooting skills. Well-versed in computer systems and be able to set up hardware, install and configure software. Basic networking troubleshooting skills. Reliable attendance. Excellent customer service and communication skills. Computer equipment configuration, setup, and installation. Experience in ticketing software (preferably ServiceNow). Hardware and software experience. Must maintain a valid driver's license. #ind

Pay:

$18.00 - $21.00 per hour

Benefits:

401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Application Question(s): Do you have a valid driver's license?

Education:

High school or equivalent (Required)

Experience:

IT support: 1 year (Required)

Work Location:

In person