IT Support Specialist

Overview The Senior IT Support Specialist serves as the primary daytime technical resource for a large campus environment. This position delivers advanced technical support and operational leadership across a high-volume manufacturing setting, ensuring seamless end-user computing, infrastructure readiness, and technology operations. This role combines hands-on support, technical leadership, and project execution—supporting everything from escalated troubleshooting to large-scale infrastructure and construction-related IT initiatives. Key ResponsibilitiesTechnical Support & Operations + Provide advanced troubleshooting for escalated hardware, software, and network issues + Serve as the primary first-shift IT support lead for onsite operations + Support end-user computing across a dynamic manufacturing environment + Ensure IT operational readiness across systems and infrastructure Device Management & Administration + Perform device imaging and provisioning using Windows Autopilot and enterprise tools + Manage software installations, updates, and patching cycles + Track and maintain software licenses using ServiceNow or similar systems Asset & Process Management + Maintain accurate asset records and lifecycle tracking + Support inventory management and hardware lifecycle planning + Document all activities in ServiceNow following ITIL-aligned processes Project & Infrastructure Support + Support and help lead IT components of: + New construction projects + Network builds and upgrades + Infrastructure expansions + Coordinate with cross-functional teams (engineering, facilities, network teams, and corporate IT) + Ensure technology readiness for new and existing facilities Leadership & Collaboration + Provide frontline leadership for technical support activities + Mentor and support second-shift IT staff as needed + Ensure adherence to IT standards, security policies, and best practices Required Skills & Experience + Strong experience with Windows device provisioning (Autopilot preferred) + Proficiency in software deployment, updates, and patch management + Experience managing assets and licenses in ServiceNow or similar ticketing systems + Demonstrated ability to support or lead technical projects and infrastructure initiatives + Advanced troubleshooting skills across hardware, software, and network issues + Strong documentation and process discipline (ITIL familiarity preferred) Qualifications + Equivalent hands-on IT experience required (degree not required) + Military technical experience strongly valued + Experience working in manufacturing or production environments is a plus + Excellent communication and cross-functional collaboration skills Work Environment + 100% onsite in a high-volume manufacturing setting + Fast-paced environment requiring hands-on technical support and adaptability Environment & Support Scope + Serve as the sole onsite IT resource, supporting approximately 350-500 end users + Provide IT support for a mix of: + Office-based employees (sales office environment) + Field technicians (HVAC installation teams) + Warehouse/distribution/manufacturing users + Support a wide range of technologies including: + Zebra/label printers and scanners + Standard endpoint devices and enterprise IT systems Additional Candidate Considerations + Candidates with consistent work history and demonstrated commitment to previous employers are strongly preferred + All applicants will complete a Windows 11 technical assessment, with a required passing score of 75% or higher to move forward Job Type & Location This is a Contract to Hire position based out of Lexington, KY. Pay and Benefits The pay range for this position is $23.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Lexington,KY.

Application Deadline This position is anticipated to close on May 20, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.