About the Role Credit Bureau Systems is looking for a Help Desk / Onsite IT Support Technician to join our internal support team in Paducah, KY. This is a hands-on, in-person role supporting employees across hardware, software, and network issues — you'll be the first point of contact when something breaks and the person who gets people back up and running. What You'll Do Provide onsite and phone-based technical support to internal staff Troubleshoot desktop/laptop hardware, software, and printer issues Set up and image new workstations; manage user accounts in Active Directory Log and track issues through our ticketing system from open to resolution Escalate complex issues to the right internal team when needed Assist with basic network troubleshooting (connectivity, VPN, Wi-Fi) Maintain accurate documentation of fixes and recurring issues What We're Looking For 1+ years of hands-on experience troubleshooting Windows desktop/laptop hardware and software Experience with Active Directory, ticketing systems, or remote support tools (ConnectWise, ScreenConnect, etc.) Comfortable working onsite daily in Paducah, KY Strong communication skills — able to explain technical issues to non-technical staff without frustration on either side Reliable, dependable, and able to prioritize multiple open issues at once Nice to Have Associate degree or certification in IT (A+, Network+) — not required with relevant experience Experience supporting a call center or phone system environment

Pay:

$39,000.00 - $50,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): How many years of hands-on experience do you have troubleshooting Windows desktop/laptop hardware and software issues? Briefly describe a time you resolved a hardware or software issue under a time constraint. Ability to

Commute:

Paducah, KY 42001 (Required)

Work Location:

In person