A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
The IT Support team maintains the computer networks of our organization, providing technical support and ensuring the whole company runs smoothly. Perform related duties as assigned by supervisor Respond quickly to computer security issues Installing and configuring computer hardware, software, systems, networks, printers and scanners Monitoring and maintaining computer systems and networks Responding in a timely manner to service issues and requests Troubleshoot system and network problems, diagnosing and solving hardware or software faults Prioritize and manage many open cases at one time Setting up accounts for new users and deal with password issues Deleting accounts for terminated employees Repairing and replacing equipment as necessary Testing new technology Maintain compliance with all company policies and procedures Project Management Education and/or
Work Experience Requirements:
Excellent verbal and written communication skills, including ability to effectively communicate w employees Excellent computer proficiency (MS Office - Word, Excel and Outlook) Experience with industry-related applications, including: VMware, Citrix, Cisco, Microsoft Server, Crowdstrike, Mimecast, Active Directory, Veeam preferred, but not required Knowledge of the following software would be helpful: Crystal Reports, SQL, Procede Software, ZOHO
CRM, DTNA
Dealership products Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices High school diploma or GED required Bachelor's degree preferred 3+ years of IT support experience required
Physical Requirements:
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards Must be able to lift and carry up to 50 lbs Must be able to talk, listen and speak clearly on telephone
