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The Wright Group

IT Help Desk Technician

Pay: Not specified

Posted: 5 weeks ago

Location: Lafayette, LA (Onsite)

Last Updated: 5 days ago

Hours: Full-Time

Expires: 10/9/2026

Career Insights for Help Desk Technician / Analyst

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Based on Louisiana data

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$49,692 / year median in Louisiana

-15% projected decline

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Job Description

IT Help Desk Technician The Wright Group - 2.5 Lafayette, LA Job Details Full-time 1 day ago Qualifications Desktop computer repair Project team coordination Some college Network installation Managerial strategic planning Client onboarding Regulatory compliance evaluation IT quality control IT system monitoring Operations coordination planning Peripheral setup Hardware maintenance Mid-level IT compliance audits Software installation IT strategy formulation (System development task) Technology management Computer hardware Desktop (troubleshooting support) Hardware configuration Customer support ticket management Networking equipment (troubleshooting support) Managing IT infrastructure Technical customer support for office equipment Internal compliance assessments Managing projects Application Maintenance Project resource management Quality audits Desktop administration Full Job Description We are looking for someone who has the knowledge and ability to install computer systems and maintain systems upkeep for multiple locations. Ability to set up computers, cameras, phones and other office equipment; assist in maintaining operating systems. Helping with hardware and software issues, dealing with them promptly as they may arise. Managing, monitoring, information technology and computer systems. Plan, organize, control and evaluate IT and electronic data operations. Maintains organization's effectiveness and efficiency by defining and delivering strategic plans for implementing information technologies. Oversight of projects by coordinating resources and timetables with user departments and third-party partners. Verifies application results by conducting system audits to ensure compliance with policies, procedures, and regulatory rules and regulations. Preservation of assets by implementation of disaster recovery policy and back up procedures. Maintains professional and technical knowledge by attending educational workshops, reviewing regulatory publications, and participating in professional societies. Maintains quality service by on- boarding customers on manufacturing applications. Servicing our networks Servicing all users within the company Answer help desk tickets

Job Type:

Full time Experience level: College student desired or 4 years of IT help desk experience

Schedule:

Monday to Friday- 40 hours (can be flexible if student)

Work Location:

In person (Lafayette and Crowley location)