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Computer One
Tier 1 IT Support Technician (Help Desk) — Lafayette, LA
Entry-Level JobVerifiedNo experience needed
Career Insights for Help Desk Technician / Analyst
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Based on Louisiana data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$49,692 / year median in Louisiana
-15% projected decline
Job Description
Tier 1 IT Support Technician (Help Desk) — Lafayette, LA Computer One - 4.3 Lafayette, LA Job Details Full-time $18 - $20 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Professional development assistance Qualifications Computer operation Windows Microsoft Office Computer hardware IT support Desktop administration Associate's degree Full Job Description Looking to build a real career in IT instead of just clocking in and out? At Computer One, Louisiana's premier managed service provider, you'll get hands-on training, mentorship from experienced technicians, and a clear path to grow — not just a help desk seat. We're adding a Tier 1 Help Desk Technician to our Lafayette team. This is a great fit for someone early in their IT career who's eager to learn, enjoys solving problems, and wants to work somewhere that actually invests in your growth. You'll report directly to leadership and work closely with our Tier 2 technicians who will help you develop your skills. What You'll Do Provide front-line help desk support to clients via phone, email, and remote tools Troubleshoot common hardware, software, printer, and connectivity issues Walk clients through basic diagnostic steps to identify and resolve problems Set up and support end-user devices, including PCs, printers, and peripherals Assist with basic account and access support in Microsoft 365 and Google Workspace Log and document all support requests clearly and accurately Escalate more complex issues to Tier 2 technicians with clear, thorough notes Learn from and work alongside senior technicians to build toward Tier 2-level skills Qualifications Strong customer service skills and a clear, patient communication style Genuine interest in IT and a willingness to learn new systems and tools Basic understanding of Windows operating systems and common office software Ability to stay organized and follow documented processes 1-2 years of IT or help desk experience is a plus, but not required — we're happy to train the right person CompTIA A+ certification (or actively working toward it) is a plus