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Computer One
Tier 2 IT Support Technician — Lafayette, LA
Career Insights for Technical Support Engineer / Analyst
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$50,891 / year median in Louisiana
-8% projected decline
Job Description
Tired of IT jobs where you're just a ticket number? At Computer One, Louisiana's premier managed service provider, you'll be part of a small, tight-knit team that actually gets to know the clients we support — and gets recognized for the problems we solve. We're growing our Lafayette headquarters team and looking for an experienced Tier 2 technician who can handle escalated technical issues and mentor our Tier 1 team. You'll report directly to leadership and have real input into how the office runs. What You'll Do Provide onsite and remote Tier 2 technical support for small business clients across a wide range of hardware, software, networking, and cloud environments Handle tickets escalated from Tier 1 technicians, and provide hands-on mentoring and guidance to help them grow Set up, configure, and troubleshoot servers, PCs, printers, peripherals, and network equipment Manage and support Active Directory, Hyper-V, DHCP, DNS, and VMware environments Install, configure, and manage firewalls, switches, VPNs, and wireless access points Administer Microsoft 365 and Google Workspace environments Communicate directly with vendors to open, update, and resolve support tickets Document all work clearly and consistently so the whole team can pick up where you left off Participate in a light on-call rotation (less than one weekend per month), monitoring the support mailbox for client outages or offline servers and relaying issues to the on-duty Tier 2 technician for next-morning resolution Required Qualifications CompTIA A+ certification 6+ years of hands-on IT experience, including 2-3+ years working for an MSP Strong working knowledge of Windows Server, Active Directory, DHCP, and DNS Experience with business networking equipment: firewalls, switches, VPNs, wireless access points Comfortable troubleshooting directly with clients — in person, on the phone, and over email Strong documentation habits and the ability to work independently Preferred Qualifications Experience with Hyper-V and/or VMware Prior experience mentoring or leading junior technicians Experience supporting professional service clients (medical, dental, or law offices) Additional certifications (Network+, Security+, Microsoft, etc.)