Job Overview National Networks, LLC is a leading company in our industry in the region. We're now hiring a Help Desk Tier 2 Technician to help us keep growing. If you're excited to be part of a winning team, National Networks, LLC is a perfect place to get ahead. You'll be glad you applied to National Networks, LLC Responsibilities for Help Desk Tier 2 Technician Highly Proficient in working within a Ticketing System, like AutoTask or ConnectWise. Manage Tier 2 Help Desk tickets in a timely manner Expert level in Verbal Communication, while driving Technical Issues to Resolution. Certified Knowledge & Experience of Windows and Cloud-based Technologies. Two (2+) Plus Years in an IT Help Desk or NOC Support Team Environment Intermediate knowledge of firewalls, routers, layer 2/3 switches, and other networking devices. Intermediate knowledge of all Microsoft Server Operating Systems and Networks. Document customer interactions Experience in working among a team, knowing when to ask for help. Escalate issues to the next Tier with next level of difficulty Install, make changes and repair computer hardware and software Certifications (A+, Net+,

CCNA, Microsoft Certified:

Windows Server Administrator) are a plus! Qualifications for Help Desk Technician 2+ years of experience working in a help desk environment Flexibility to work a variety of shifts with minimal notice Available to work regular overtime Proficiency with a MAC and IOS computers Excellent oral communication skills Detail oriented in order to keep detailed notes on tickets Highly organized to keep Help desk tickets order Ability to diagnose and resolve basic computer technical issues

Job Type:

Full-time Pay:

$63,832.26 - $73,165.24 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person