Desktop Support Specialist - SAP Experience Business Machine Technologies, Inc. - 3.3 New Orleans, LA Job Details Full-time $50,000 - $65,000 a year 22 hours ago Qualifications Customer communication Microsoft Outlook IT user and group management Data permissions Laptop (troubleshooting support) Equipment troubleshooting Windows Printer (troubleshooting support) Internal employee customer service Attention to detail Productivity software support Computer hardware Desktop (troubleshooting support) Customer support ticket management Desktop applications Software documentation Organizational skills SharePoint Desktop administration Peripheral hardware support Ticketing system technical support Mobile devices Full Job Description Desktop Support Specialist - SAP Experience Position Summary The Desktop Support Specialist is responsible for providing hands-on technical support to end users across the organization. This position serves as a primary point of contact for desktop, laptop, software, application, user-access, and Microsoft 365 support. The ideal candidate will have strong customer-service and troubleshooting skills, along with familiarity with SAP and experience supporting users who interact with SAP business processes . The role will work closely with business users, internal IT resources, and third-party vendors to resolve technical issues and ensure employees have the technology and applications needed to perform their jobs effectively. This is a hands-on support position with an emphasis on desktop support, end-user service, troubleshooting, and SAP application familiarity . Key Responsibilities Desktop & End-User Support Provide first- and second-level technical support for desktops, laptops, monitors, printers, mobile devices, and other IT equipment. Troubleshoot hardware, software, network connectivity, Microsoft 365, and application issues. Install, configure, maintain, and troubleshoot computers and software applications. Support Windows operating systems and Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. Assist users with password resets, account access, permissions, and application access. Troubleshoot user issues both remotely and onsite. Escalate complex issues to appropriate internal IT teams or third-party vendors. Document incidents, troubleshooting steps, and resolutions in the IT ticketing system. Maintain a high level of customer service and communicate technical issues clearly to non-technical users. SAP & Business Application Support Provide basic user support and troubleshooting for SAP applications and related business processes . Assist users with SAP access, navigation, transactions, and common user issues. Help identify whether SAP-related issues are caused by user, workstation, access, or application problems. Work with SAP support teams and vendors when issues require escalation. Develop an understanding of how SAP supports purchasing, procurement, inventory, finance, or other business functions. Assist with SAP-related testing, user onboarding, system changes, and application updates. Support users transitioning to new or enhanced SAP functionality. Maintain basic documentation and user procedures for SAP and other business applications. SAP experience does not need to be at the level of an SAP administrator or developer; however, candidates should be comfortable working with SAP and supporting users who rely on SAP in their daily responsibilities. User Support & Training Assist new employees with IT onboarding and technology setup. Provide basic training and guidance on desktop applications, Microsoft 365, SAP, and other business systems. Create and maintain user documentation, quick-reference guides, and standard operating procedures. Identify recurring support issues and recommend training or process improvements. Hardware, Software & Asset Support Deploy and configure computers, peripherals, mobile devices, and software. Maintain IT hardware and software inventory. Assist with equipment replacements, upgrades, and employee moves. Coordinate hardware and software purchases with IT management. Maintain accurate records of assigned equipment and technology assets. Vendor & IT Coordination Coordinate with software, hardware, telecommunications, and application vendors to resolve technical issues. Assist with software upgrades, system changes, and technology projects. Work with internal IT teams to escalate and resolve complex infrastructure or application problems. Participate in IT projects involving desktop technology, business applications, and SAP. Required Qualifications 3+ years of experience in desktop support, help desk, IT support, or a similar technical support role . Strong troubleshooting skills for Windows desktops, laptops, peripherals, and software applications. Experience supporting Microsoft 365, including Outlook, Teams, OneDrive, and SharePoint. Experience with user account management, permissions, and application access. Familiarity with SAP and experience assisting users with SAP-related issues or business processes. Strong customer-service and communication skills. Ability to explain technical issues to non-technical users. Experience using an IT ticketing/help-desk system. Ability to prioritize and manage multiple support requests. Strong documentation and organizational skills. Preferred Qualifications Experience supporting SAP procurement, purchasing, inventory, or supply-chain functions . Experience with

SAP S/4HANA, SAP ECC, SAP

Ariba, or similar SAP environments. CompTIA A+, Network+, Microsoft, or SAP certification. Experience in a manufacturing, distribution, construction, or operational business environment. Experience supporting users in an onsite or multi-location environment. Experience with IT asset management. Basic understanding of networking, TCP/IP, Wi-Fi, printers, and workstation connectivity. Skills & Competencies Strong desktop troubleshooting and problem-solving skills. Customer-focused approach to IT support. Familiarity with SAP and business applications. Excellent verbal and written communication. Ability to work independently and as part of an IT team. Strong attention to detail. Ability to prioritize competing support requests. Professional and patient approach when working with end users. Willingness to learn new technologies and business applications.

Reporting Relationship Reports to:

Director of Information Technology / IT Manager Position Focus The successful candidate will be a hands-on desktop support professional who enjoys working directly with users and solving technology problems . Experience with SAP is an important component of the position, particularly the ability to understand SAP from an end-user and business-process perspective. The position is best suited for someone who can effectively bridge the gap between end users, desktop technology, and business applications such as SAP .

Job Type:

Full-time Pay:

$50,000.00 - $65,000.00 per year

Work Location:

In person