Job Summary We are seeking a

JCAMPUS/JPAMS

CSR, also known as a Customer Support Specialist, for a direct hire opportunity in the Shreveport-Bossier area. This full-time role supports education systems using JPAMS and JCAMPUS software across Louisiana and Mississippi. This is an excellent opportunity for a customer-focused technology professional who understands school management software and enjoys solving problems for end users. The position offers a stable weekday schedule, a supportive team environment, strong leadership, and the opportunity to build a long-term career in education technology support. The ideal candidate will bring hands-on JPAMS or JCAMPUS experience, strong troubleshooting skills, and the ability to communicate clearly with school staff, administrators, and internal technical teams. Key Responsibilities

• Provide technical support and troubleshooting for JPAMS and JCAMPUS software users.
• Assist school staff with software navigation, data entry, reporting, and system-related questions.
• Respond to client inquiries by phone, email, and remote support sessions.
• Document support issues, resolutions, and follow-up actions accurately in the support system.
• Collaborate with internal teams to escalate and resolve complex technical issues.
• Deliver user guidance and basic training to clients as needed. Compensation and Benefits

• Salary:

  $45,000 to $55,000 per year.

• Benefits:

  Full benefits package provided.

• Schedule:

  Monday through Friday, 7:30 AM to 4:30 PM.

• Employment Type:

  Direct hire, full-time.

• Location:

  Shreveport-Bossier area. Required Qualifications and Skills
• Support JPAMS and JCAMPUS users with technical troubleshooting and software navigation.
• Assist education clients with data entry, reporting, and system functionality.
• Manage support requests through phone, email, remote sessions, and documentation.
• Escalate complex issues and collaborate with internal teams to ensure timely resolution.
• Hands-on experience with JPAMS or JCAMPUS software is required.
• Resume must clearly reflect JPAMS or JCAMPUS knowledge.
• 1 to 2 years of relevant customer support, technical support, or software support experience preferred.
• Strong technical troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• High attention to detail, accuracy, and organization.
• Must be able to pass a background check and drug screening in accordance with applicable law. Preferred Qualifications
• Experience supporting K-12 education software or school information systems.
• Familiarity with education workflows, student data, reporting, or administrative school processes.
• Previous experience providing remote software support or client training.
• Knowledge of education systems in Louisiana or Mississippi.

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