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TC
Tata Consultancy Services Limited
Application Support & Development Engineer
Career Insights for Application Support Engineer / Analyst
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Based on Massachusetts data
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What they do
An Application Support Engineer or Analyst provides technical support for software used at a company or within a business sector. Works as a part of an information technology team, with a specific focus on database management, programming or software platforms. May troubleshoot technical problems, assist new software users, or help to identify technology to improve a company's business performance.
$95,479 / year median in Massachusetts
-15% projected decline
Job Description
Must Have Technical/Functional Skills Application maintenance, support, and enhancement of IT applications supporting Health Science / Translational Sciences (TS) and Development areas. The ideal candidate will be experienced in hands-on application and database support, managed services oversight, technical solution assessment, application onboarding, release support, and production support for scientific and development applications. This role will be instrumental in ensuring that business requests for new and existing applications are assessed from a technical standpoint, translated into appropriate technology solution recommendations, prepared for review by the Technology Solution Board, and implemented in alignment with architecture, infrastructure, security, IAM, and operational support standards Roles & Responsibilities Serve as the IT managed services lead for applications supporting Translational Sciences and Development, providing oversight of vendor-delivered support and operational services.
- Act as a dedicated, hands-on technical resource for supported applications, including application administration, troubleshooting, configuration, upgrades, and production support.
- Perform or coordinate application and database installation, configuration, patching, upgrade, deployment, and validation-support activities as needed.
- Collaborate in Azure infrastructure environments, including Azure Portal coordination, application server setup, file share setup, storage, connectivity, backup, and environment readiness activities.
- Provide technical support for scientific applications, with preferred domain knowledge in protein analysis, mass spectrometry applications, bioinformatics tools, and scientific data management platforms. (list of applications provided at the end of the document).
- Coordinate internally with Enterprise Architecture to onboard new applications and ensure alignment with enterprise standards and architecture principles.
- Review requests for new applications or significant changes to existing applications; assess technical fit, hosting model, infrastructure needs, integrations, security, IAM, database requirements, support model, compliance considerations, and operational readiness.
- Create requests and supporting technical materials for the Technology Solution Board to review, including solution summaries, architecture considerations, risks, dependencies, and recommended next steps.
- Work with Infrastructure and Security teams to onboard approved applications, complete required reviews, address vulnerabilities, establish environments, and prepare solutions for production support.
- Provide service support to users, including logging, triaging, responding to, and coordinating resolution of P1 tickets and other production support issues.
- Work with IAM teams to automate user access provisioning and de-provisioning for supported applications where feasible.
- Create, maintain, and periodically update runbooks, support procedures, escalation paths, system documentation, and operational readiness materials.
- Monitor vendor performance and service quality, including incident trends, SLA adherence, recurring issues, operational metrics, and continuous improvement opportunities.
- Communicate status, risks, issues, questions, and decisions to IT leadership, business stakeholders, vendors, and cross-functional IT partners in a timely manner.