Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
IS
Iron Service Global Inc
Desktop Support Technician
Career Insights for Technical Support Engineer / Analyst
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Massachusetts data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$66,173 / year median in Massachusetts
-1% projected decline
Job Description
Job Title:
Desktop Support Technician Location:
Bedford, MA (01730)•Onsite Role Duration:
12 Months Contract (Strong probability to extend)Responsibilities:
Provides second-line investigation and diagnosis. Resolves and closes incidents/service requests as per the procedures & allocated timelines Logs relevant incident/service request details as per process in ITSM tool. Communicates with client regarding incident progress Ensures tickets are updated at all times until issues are resolved Complies with Quality Health Safety Environment (QHSE) and IT policies Liaises with clients, IT support groups and 3rd party providers when necessary Performs staging of PCs Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc). Conducts hardware and software maintenance and support Troubleshoots and resolves PC incidents and/or VIP requests Assists with Site Security Officer (SSO) on IT security issues and virus elimination Creates/maintain documentation for scope of work Special events coverage, meeting room & VCON & voice devices support Centralized hardware and Spare part stocking and local site inventory management and asset management Stock management Break fix services to nearest small sites- leveraging shipping options (Device exchange or Loaner PC) Hardware vendor coordination for Break fix Imaging & provisioning of devices. Setup and build workstations Update AMDB including hardware and software PC and other devices
- logistics management Coordinate activities with third parties to resolve the IT issues or complete service requests Follow standard operating procedures as documented in the knowledge management system. Providing trainings / demo's when needed to end users Onsite admin tasks e.g. backup, OS migration. Onsite Operational support of Industrial mobility devices Mobility
- Operational support for company owned mobile phones / tablet devices and BYOD Asset Disposal Coordinate with regional/global support groups for end-to-end request resolution and escalation.
Job Type:
Contract Pay:
$22.00- $23.