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Tier 1 IT Support Specialist (Mac/Windows)

Job

Talent Groups

Cambridge, MA (In Person)

Full-Time

Posted 3 days ago (Updated 1 day ago) • Actively hiring

Expires 6/16/2026

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Job Description

We are hiring a Tier 1 IT Support Specialist to provide first-level technical support for end users in an onsite environment. This role will support users via phone and remote tools, troubleshoot Mac and Windows operating systems , support email and desktop applications, and document all work in a ticketing system. The ideal candidate has strong customer service skills and experience resolving hardware, software, and printer issues. Required Qualifications High School Diploma / GED required Experience providing Tier 1 Help Desk / Desktop Support Strong troubleshooting skills with Mac OS and Windows OS Experience supporting email and desktop applications Familiarity with ticketing systems and documentation Strong communication and customer service skills

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