We are looking for Field Support Technician for our client in

Dartmouth, MA Job Title:

Field Support Technician Job Location:

Dartmouth, MA Job Type:

Contract Pay Range:

$19.00hr - $24.00hr

Job Overview:

The candidate will recommend services and standards for supporting the end-user compute and field services environment. Primary duties include deploying and managing hardware and software, provisioning remote site networks, performing Level 2 break/fix support, and maintaining asset inventories to meet operational requirements.

Responsibilities:

Recommend services and standards for supporting the end-user compute and field services environment. Deploy and manage in-scope hardware and software. Support end-user data backup, storage, and recovery services. Provision and support remote site networks (e.g., LAN, WAN connections) and related operations, including procurement, design, system monitoring, incident diagnostics, troubleshooting, resolution, escalation, security management, and capacity planning. Provide support for stand-alone Uninterruptible Power Supply (UPS) systems. Provide server break/fix and Level 2 support for equipment and system software as coordinated through the IT and clinical service desks. Provide break/fix Level 2 support for in-scope hardware and software. Provide remote and deskside support to authorized users as needed to fulfill service requirements. Perform incident determination, root cause analysis, and resolution. Manage and maintain inventory of in-scope software licenses, ensuring compliance and reconciling installations with license rights. Provide support for financial audits as requested. Perform access control operations (file systems, disk space) for authorized users. Manage and maintain inventory of in-scope hardware, including asset tagging and recording. Provide technical support for all hardware and equipment within the remote site computing infrastructure. Establish procedures for procuring appropriate equipment spares and maintain inventory levels to meet temporary capacity needs and service level requirements. Manage and maintain spare inventory for in-scope hardware devices, advising on inventory levels in accordance with policies and procedures. Track and fulfill requests for new devices, spare components, or peripherals from the spares inventory. Provide ad hoc fulfillment of approved new devices, components, or peripherals. Manage device life cycles as part of the ongoing hardware refresh process. Provide technical advice to vendors regarding remote site infrastructure system software. Implement and coordinate all changes to remote site infrastructure, including those affecting service levels of third parties or recurring service agreements. Create, maintain, and provide appropriate project plans, time and cost estimates, technical specifications, and management documentation in an approved format. Identify and implement opportunities to consolidate infrastructure, improve utilization and availability, and optimize costs. Provide BYOD capabilities and user support. Support standard-approved projectors that are not part of managed teleconferencing or video conferencing services. == ==

Benefits Our Benefits Include:

Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP)

Career Growth and Professional Development Opportunities Disclaimer:

Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to

ISO 9001, ISO 14001, ISO

27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.