Help Desk Level 2 IT MA

Help Desk Level 2 IT Polaris Healthcare Foxborough, MA Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist, you will be responsible for providing technical assistance and troubleshooting support to our employees and affiliated providers. If you have a strong background in Windows operating systems, systems administration, and network troubleshooting, we encourage you to apply.

Responsibilities:

Provide level 2 technical support to employees and affiliated providers via phone, email, and in-person Troubleshoot and resolve technical issues related to Windows 10 and 11, Windows Server 2019, 2021, and 2025, and Microsoft MS Office 365 Perform systems administration tasks, including Active Directory and Windows Group Policy management Troubleshoot DHCP, DNS, file, and print services Utilize solid knowledge of TCP/IP networking and Microsoft MS Office 365 Experience with Remote Desktop Protocol (RDP) and Citrix is a plus Utilize Remote Management Tools for troubleshooting and support

Requirements:

3+ years of experience in a help desk or IT support role Ability to lift up to 50 pounds unassisted Valid driver's license and reliable car

Compensation:

Salary based on experience: $60,000 - $85,000 annually Join our team and make a difference in the delivery of healthcare services! Apply to this exciting opportunity and take the first step towards a rewarding career with Polaris Healthcare.