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Home & Community Connections
Program Manager-Individual Options
Career Insights for Technical Support Manager / Supervisor
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What they do
A Technical Support Manager or Supervisor manages the work of technical support staff for a company or retail electronics store. Coordinates and supervises technical support operations or technical support services to customers. May train technical staff and help to resolve customer issues.
$80,744 / year median in Massachusetts
-11% projected decline
Job Description
Program Manager Individual Options TheWestern Massachusetts Training Consortium is hiring for aprogram manager for Individual Options program.
This position is a salaried full - time position and is in-person position working from our offices in downtown Holyoke. At the Consortium, we are committed to social justice and to anti-racism. As a collective organization, we work toward addressing systems of oppression as we seek to undo the harms that they have caused. Being part of our organization requires a deep commitment to addressing the marginalization, oppression and experience of being invisible so that community members are better able to pursue their dreams and strengthen communities through voice, choice, and inclusion. If you believe in these values, we are the place for you to build your career!
Coordinating and continually expanding the range of supports an individual receives, including supports from their social network, generic community resources, specialized support services, in addition to services from The Consortium (which includes support in establishing and achieving personal goals, maintaining a fulfilling home life, coordination of medical and dental care, counseling and emotional support, and training and support in areas of need specified in each individual's Individual Support Plan (ISP), which is an agreement between the individual (or guardian) and the Department of Developmental Services. This position involves a combination of supervision, administrative, direct support and on-call responsibilities, along with being responsible for managing the day-to-day operations of individual support. Excellent organizational and leadership skills, teaching/instructional ability, good communication skills, patience, ability to effectively prioritize and manage time. There are on call weekends approximately every 3 weekends.
This position is a salaried full - time position and is in-person position working from our offices in downtown Holyoke. At the Consortium, we are committed to social justice and to anti-racism. As a collective organization, we work toward addressing systems of oppression as we seek to undo the harms that they have caused. Being part of our organization requires a deep commitment to addressing the marginalization, oppression and experience of being invisible so that community members are better able to pursue their dreams and strengthen communities through voice, choice, and inclusion. If you believe in these values, we are the place for you to build your career!
We offer generous benefits including:
- Competitive salary
- Medical, Dental, Long-Term Disability and Life Insurance
- Tuition Support
- 403B Retirement Plan
- Paid Time Off (PTO) (includes vacation, bereavement and sick days)
- 12
Paid Holidays Responsibilities:
Home and Community Connections is seeking a Program Manager to join our team for our Individual Options Program - supporting people who are living independently, or with family.Coordinating and continually expanding the range of supports an individual receives, including supports from their social network, generic community resources, specialized support services, in addition to services from The Consortium (which includes support in establishing and achieving personal goals, maintaining a fulfilling home life, coordination of medical and dental care, counseling and emotional support, and training and support in areas of need specified in each individual's Individual Support Plan (ISP), which is an agreement between the individual (or guardian) and the Department of Developmental Services. This position involves a combination of supervision, administrative, direct support and on-call responsibilities, along with being responsible for managing the day-to-day operations of individual support. Excellent organizational and leadership skills, teaching/instructional ability, good communication skills, patience, ability to effectively prioritize and manage time. There are on call weekends approximately every 3 weekends.