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Alexander Technology Group

Helpdesk Tech

Pay: $46,800/yr

Posted: 07/14/2026

Location: Lowell, MA (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/6/2026

Career Insights for Help Desk Technician / Analyst

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$58,913 / year median in Massachusetts

+3% projected growth

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Job Description

Back Helpdesk Tech IT Support Lowell , Massachusetts Temp Per Hour Jul 14, 2026 $22.00 - $25.00

Help Desk Support Technician Location:

Lowell MA Duration:

2-3

Month Contract Compensation:

$20-$25/hour We're partnering with a client seeking a Help Desk Support Technician to provide Tier 1 technical support during their busy season. This is an excellent opportunity for a recent IT graduate or someone who gained experience working on a college or university help desk and is looking to build hands-on experience in a professional environment. This role is primarily phone-based support with some walk-in assistance for end users. You'll troubleshoot common hardware, software, account, and connectivity issues while delivering exceptional customer service and ensuring users receive timely technical assistance. Responsibilities Provide Tier 1 technical support via phone, email, and walk-up requests. Troubleshoot common hardware, software, password, and connectivity issues. Escalate more complex issues to senior IT staff when necessary. Document support requests and resolutions accurately. Deliver friendly, professional customer service to students, faculty, and staff. Support IT operations during the start of the academic year. Qualifications Previous help desk or customer-facing technical support experience preferred. Recent IT graduates or candidates with college/university help desk experience are encouraged to apply. Strong troubleshooting and communication skills. Positive attitude, strong work ethic, and dependable attendance. Ability to work in a fast-paced environment while maintaining excellent customer service. Must be able to successfully pass a background check. Must be local to MA or NH No C2C or Third Parties please Please send your resume to Alex Nizolek anizolek@alexandertg.com •MONATG• #LI-AP1 Apply Now Share This Post