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LSE Staffing
Electrical Tech Support
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Job Description
Our client in Marlboro, MA is looking to bring on a Technical Support Specialist who has experience with electrical troubleshooting. This is a direct hire opportunity onsite. Responsibilities Provide comprehensive technical support for electrical and mechanical equipment. Perform electrical troubleshooting. In this role you will be talking to customers on product issues Provide excellent customer service. Manage customer support tickets efficiently using help desk systems while maintaining clear communication with users throughout resolution processes. Conduct analysis of system logs and error reports to identify recurring issues and recommend improvements. Collaborate with team members on equipment maintenance, software updates, security patches, and hardware replacements to uphold system integrity. Experience Proven experience as Tech Support Specialist, Field Technician, Electrical Technician or Engineering Aide. Familiarity with Microsoft Office applications and computer management tools is essential for day-to-day operations. Excellent communication skills with the ability to explain technical issues clearly to non-technical users while providing outstanding customer service. Ability to analyze complex technical problems quickly and develop effective solutions in a fast-paced environment.