IT Support Technician, part-time Advanced Math and Science Academy Charter School

• 3.

0 Marlborough, MA Job Details Part-time Up to $22 an hour 1 day ago Qualifications Desktop computer repair Hardware maintenance Employee relationship building Computer hardware Desktop (troubleshooting support)

Full Job Description Job Description:

To improve learning outcomes for students by servicing and maintaining technology equipment and software throughout the district.

DUTIES:

• Duties include, but are not limited to:
• As part of a team under the supervision of the IT Director, the Technician provides hands on hardware, software and telephone support to IT users at the Advanced Math and Science Academy
• Installs, assembles and configures computers, monitors and peripherals such as printers, scanners and related hardware.
• Installs, configures and upgrades operating systems and software
• Provide user support and training in the use of existing and new technologies-Troubleshoot and repair common computer, software, telecommunications and A/V problems independently; escalate problems to IT Director when appropriate
• Image and deploy new or existing technology on an annual basis, field/triage/resolve/document technology calls and requests
• Maintains accurate and timely IT records including inventory of hardware, software, supplies, warranties and RMAs
• Makes hardware and software acquisition recommendations including helping users assess needs and provide justification for equipment and services.
• Familiar with (or willingness to be trained) on Chromebooks and PC computers including setup, operations and repair.
• Familiar with (or willingness to be trained) on setup, troubleshooting and repair of A-V equipment and other school technology items
• Compile reports on assets and inventory controls. Ability to communicate with vendors and staff as it relates to repair status and returning of AMSA assets-Understands and carries out oral and written directions and ability to operate independently and part of a team
• Establishes and maintains cooperative and effective working relationships with others
• Maintain and update the schools website-Attend professional development and trainings outside of district or complete online trainings as neededOther duties, as assigned.

Required Qualifications:

• One year general computer installation, maintenance and repair experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed below-Associates or Bachelors Degree from an accredited institution, in Computer Science, or a related field is preferred
• Working knowledge of PC operating systems, desktop applications, Google & GSuite, Microsoft Office, and familiarity with the imaging process preferred
• 1•2 years hands on computer support experience required•Abilities to work independently in a fast-paced environment, juggling many tasks and requests; and to organize, prioritize, and complete a large volume of varying requests by a multitude of users•A desire to learn new technologies and a willingness to apply problem solving and troubleshooting methodologies•Ability to interact daily with users at varying technical competency levels•Bending, pushing, moving, lifting moderately heavy objects, dexterity of hands and fingers to operate tools and diagnostic equipment, bending, kneeling, and seeing to assemble computer equipment•Such alternatives to the above qualifications as the IT Director may find appropriate•Current authorization to work in the

United StatesPosition Type:

Part-time, 33 hours

Positions Available:

1