IT Support Specialist Confidential Maynard, MA Job Details Full-time $65,000 - $75,000 a year 4 days ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Microsoft Outlook Windows Driver's License Desktop administration Information Technology Full Job Description About the Opportunity We are an established, privately owned company with a corporate headquarters near Maynard, Massachusetts and operations across client locations throughout the Northeast. As we continue to invest in technology and modernize the way we work, we are looking for a hands-on, service-minded IT Support Specialist who enjoys solving problems and helping people. This is not a desk-only IT role. Based onsite at our corporate headquarters, this position provides day-to-day technology support to our corporate team and employees at client locations. Support may be provided remotely from headquarters or require travel to a client site for hands-on troubleshooting. The right person will be curious, resourceful and approachable, with the initiative to dig into problems, ask questions and take ownership through resolution. You'll also have the opportunity to contribute to technology projects and system improvements as the organization continues to evolve. What You'll Do Provide responsive day-to-day IT support to corporate employees and teams working at client locations. Troubleshoot hardware, software, connectivity and user-access issues across the organization. Support the Microsoft 365 environment, with a strong focus on Teams, SharePoint, Outlook and One Drive. Assist with Microsoft 365 administration, including Entra, Exchange, user accounts, permissions, credentials and MFA. Install, configure, maintain and troubleshoot Windows PCs, printers, peripherals and other technology equipment. Support technology used within our various site operations, including point-of-sale systems, scales, internet/Wi-Fi connectivity, printers and digital menu boards. Troubleshoot LAN/WAN connectivity, VPN, wireless and other network-related issues. Provide both remote and onsite support, including travel to client locations when hands-on assistance is required. Communicate clearly with employees throughout the support process, keeping them informed and translating technical issues into language they can understand. Help employees use technology effectively through informal training, guidance and troubleshooting. Research unfamiliar technical issues independently while knowing when to ask questions or escalate for additional support. Support technology implementations, system rollouts, process improvements and other projects as assigned. Identify recurring issues and opportunities to improve how technology is used and supported across the organization. Maintain a positive, patient and helpful approach, particularly when assisting employees who may be frustrated or uncomfortable with technology. What We're Looking For Technical Skills Strong working knowledge of Microsoft 365, particularly Teams, SharePoint, Outlook and One Drive. Experience administering or supporting Microsoft 365 environments; experience with Entra, Exchange and SharePoint administration preferred. Experience troubleshooting Windows-based PCs, software and peripherals. Working knowledge of LAN/WAN environments, Wi-Fi, VPN, MFA and Windows networking. Experience with Apple products and supporting point-of-sale systems or other distributed/location­based technology is a plus. Experience implementing Al agents or supporting Al-enabled workflows is helpful but not required. How You Work You're a people person who enjoys helping others and can communicate effectively with employees at all levels and varying levels of technical knowledge. You're curious and resourceful. You'll dig into unfamiliar problems, while knowing when to ask questions or raise your hand for help. You take ownership, follow through on commitments and keep people informed along the way. You're dependable, organized and able to manage multiple priorities while working both independently and as part of a team. You're able to prioritize effectively in a fast-paced, multitasking environment where competing needs may arise throughout the day. You're eager to learn, take on new challenges and look for ways to make things work better. Education & Experience Degree or coursework in Information Technology, Computer Science or a related field or an equivalent combination of education and hands-on IT support experience. Location & Travel This position is based in our corporate office and is expected to work onsite Monday through Friday. Regional travel to client locations is required when technology issues cannot be resolved remotely. Candidates must have a valid driver's license, reliable transportation and be comfortable traveling to corporate and educational cafe locations throughout the region. The position also requires the ability to lift and move computer and technology equipment weighing up to approximately 35 pounds and occasionally work under desks or in other areas where equipment is installed. What We Offer We want our employees to build successful careers with us and offer a competitive compensation and benefits package.

Benefits may include:

[Medical, Dental & Vision Insurance] [ 401 (k) / Company Match] [Paid Time Off] [Paid Holidays] [Life & Disability Insurance]

Compensation:

65,000-$75,000 annually, plus a vehicle allowance to support required regional travel. Additional details regarding the company and its operations will be shared with qualified candidates as they progress through the interview process. We are an equal opportunity employer and consider qualified applicants without regard to legally protected characteristics.

Pay:

$65,000.00 - $75,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off

Work Location:

In person