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Job Description
The IT Support Team Member will provide general IT support to all Company departments and manage the configuration and deployment of technical equipment.
ESSENTIAL FUNCTIONS
Provide general IT support to all departments. Manage the configuration and deployment of company IT equipment, including computers, printers, mobile devices, wireless devices, phones, radios, and related peripherals. Diagnose, troubleshoot, and resolve computer hardware, software, peripheral, mobile device, and connectivity issues. Respond to service issues and requests in a timely manner. Resolve issues for staff by phone, in person, or electronically. Set up, modify, and disable user accounts as assigned. Monitor and maintain assigned computer systems, endpoints, and related support tools. Assist with basic network troubleshooting and escalate infrastructure issues when needed. Evaluate equipment issues and recommend repair or replacement when appropriate. Repair or replace defective components and equipment as needed. Train employees on basic computer, application, and device use. Document support work, recurring issues, and resolutions as appropriate.
OTHER DUTIES
Communicates to management any and all occurrences of generalize IT concerns. Execute the duties of the position in alignment with the Company Mission and Conduct Policies. Use technology as required by the position. Complete required annual trainings as assigned. Perform other duties as assigned.
EDUCATION & EXPERIENCE
High school diploma, GED, or equivalent required. Experience with troubleshooting PC's, laptops, printers, network connectivity, mobile and wireless devices, copiers, and scanners required.
KNOWLEDGE, SKILLS & ABILITIES
Professional written and interpersonal skills. Strong troubleshooting and problem-solving skills. Ability to prioritize and manage projects efficiently. Good documentation and organizational skills. Extensive experience working with Microsoft Windows.
PHSYICAL DEMANDS & WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to sit for a large portion of assigned shift; use hands to handle or feel; reach with hands and arms; and talk or hear. Occasionally required to stand, walk, and bend. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Occasionally lift and/or move up to 10 pounds unassisted. Work is performed in a typical office setting. EOE Statement Cavicchio Greenhouses, Inc. is an equal opportunity employer with respect to race, color, creed, ancestry, national origin, religion, sex, gender and gender expression/identity, marital status, sexual orientation, age, disability, genetic information, veteran status, and any other characteristic protected by law. Cavicchio Greenhouses, Inc. will make reasonable accommodations for qualified individuals with known disabilities unless doing would result in an undue hardship. Please note this job description is intended to outline the general nature of the job duties and the essential functions of the position. It is not designed to contain a comprehensive listing of all of the activities, duties or responsibilities that are required of the employee for this position. Other duties may be assigned at the discretion of the supervisor or manager. Cavicchio reserves the right to change the job description or assign additional responsibilities as needed.
