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Dassault Systèmes

API Support Engineer

Pay: Not specified

Posted: 4 weeks ago

Location: Waltham, MA (Onsite)

Last Updated: 4 days ago

Hours: Full-Time

Expires: 10/16/2026

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What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$66,173 / year median in Massachusetts

-1% projected decline

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Job Description

Role Description & Responsibilities Dassault Systèmes is seeking a Software Engineer, SOLIDWORKS API Support to join the

SOLIDWORKS API

Support group within our Research & Development organization. In this role, you will work closely with customers, partners, and resellers to support the development of solutions leveraging APIs across the

SOLIDWORKS

product portfolio. You will combine software development, debugging, technical problem-solving, and customer collaboration to help identify and resolve API-related issues while also contributing to the continued improvement of

SOLIDWORKS API

capabilities.

Key Responsibilities:

Provide technical support to partners, resellers, and customers developing solutions using

SOLIDWORKS

APIs. Troubleshoot and debug SOLIDWORKS and partner-developed source code to identify, diagnose, and resolve technical issues. Investigate reported software problems and document findings in sufficient detail for internal development teams to reproduce and correct issues. Validate software fixes to ensure reported problems are resolved without introducing issues in other areas of functionality. Document technical solutions and best practices for publication within the

SOLIDWORKS

Knowledge Base. Collaborate with customers and internal stakeholders to identify opportunities for new or enhanced API functionality. Evaluate and prioritize API enhancement ideas based on technical feasibility and customer value. Develop detailed technical specifications for selected API enhancements in collaboration with key stakeholders. Create and execute test plans for new and enhanced API functionality. Develop sample applications and code examples demonstrating proper use of existing and newly developed APIs. Review and validate online Help and technical documentation for

SOLIDWORKS

APIs. Collaborate within the software development team to meet project milestones and deliver high-quality solutions.