Desktop Support Technician

Service Desk Technician - Onsite (Day Shift)

Pay:

$25-$33/hr.

Schedule:

Monday-Friday, Day Shift ( Onsite )

Location:

Waltham, MA We are seeking a skilled IT Service Desk Technician to support daily IT operations and assist with a major company-wide PC conversion. This role is ideal for someone experienced in ServiceNow , desktop support, and high-volume ticket environments. Key Responsibilities Perform Service Desk tasks in line with SOPs and ITIL practices Manage service delivery for assigned and regional sites Support PC lifecycle activities (install, move, add, change, refresh, dispose) Document incidents, hardware changes, and repairs in ServiceNow Provi de on-s ite and shop floor IT support Troubleshoot desktops, printers, mobile devices, and collaboration tools Administer antivirus and patch compliance (Tanium preferred) Maintain CMDB accuracy and IT inventory Resolve incidents and service requests, including root cause analysis Support acquisition integrations and large-scale deployments Deliver end-user training and occasional VIP support Qualifications Bachelor's degree or equivalent experience and certifications 3+ years in IT support or Service Desk roles Strong experience with Windows 7/10/11 and desktop hardware Working knowledge of TCP/IP networking (ICND1 or equivalent) Experience with ServiceNow ticketing systems Familiarity with Apple, iOS, and Android devices Ability to read technical documentation and SOPs Preferred Skills ITIL Foundations knowledge Strong troubleshooting and analytical skills Experience managing third-party vendors Excellent communication and customer service skills Ability to work in a fast-paced, high-volume environment Employee Benefits Medical, dental, vision, and life insurance Short-term disability 401k plans Weekly pay is available every Friday Employee discount programs This role will be heavily focused on a PC conversion project and incident support, requiring strong prioritization and adaptability. Click " Apply Now " to join a dynamic IT team supporting critical operations.