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DCS Corp.

Help Desk Specialist

Pay: Not specified

Posted: 1 week ago

Location: Westford, MA (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/4/2026

Career Insights for Help Desk Technician / Analyst

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Based on Massachusetts data

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$58,913 / year median in Massachusetts

+3% projected growth

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Job Description

The Help Desk Specialist will be responsible for providing I.T. support to local and remote employees.

Essential Job Functions:

The ideal candidate will have a mix of support and customer service experience, strong analytical and problem-solving skills, and a passion for learning new technologies. Install, configure, and maintain corporate laptops, printers, phones, and other equipment as needed. Troubleshoot problems with hardware, software, networking, and other related technologies. Document, track, and monitor problems to ensure timely resolution.

Required Skills:

Due to the sensitivity of customer related requirements, U.S. citizenship is required. A Bachelor's degree or an Associate's degree with 0-2 years of experience or HS and 8 years of experience is required. Thorough knowledge of Windows operating systems and Microsoft Office. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Attention to detail and the ability to accurately document technical issues. Work well under pressure, demonstrate the ability to multi-task, and be able to meet deadlines. Pass the CompTIA Network+ within ninety days of hire if not already obtained.

Desired Skills:

CompTIA Network+ Certification Customer service experience.