Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
TC
Tata Consultancy Services Limited
End User Computing - Desktop Administrator
Career Insights for Technical Support Manager / Supervisor
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Massachusetts data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Technical Support Manager or Supervisor manages the work of technical support staff for a company or retail electronics store. Coordinates and supervises technical support operations or technical support services to customers. May train technical staff and help to resolve customer issues.
$80,744 / year median in Massachusetts
-11% projected decline
Job Description
Must Have Technical/Functional Skills Desktop support SCCM Imaging and Patch Management Software Distribution Good communication Roles & Responsibilities o Deskside Management, Touch Support, Local IT, Imaging, O365 Support, Investigate and troubleshoot software and desktop issues. o Provided all desktop, laptop, printer, and proprietary software support and administrative functions to support desktop user issues. o Remote support & troubleshooting of end user issues o Windows OS, MacBook support o Zscaler troubleshooting o The Engineer is responsible for managing and support end-end Remote Desktop related activities. o Should be able to understand business, technical requirements, and provide solution, design and implementation approach for SCCM, Intune and Windows 10 o Must have prior experience in Design and Implementation of SCCM hierarchy o Must have prior experience of Design and Implement migration to SCCM from other tools