Helpdesk Technician I (CP)

We are seeking a Helpdesk Technician I that will represent the Business Technology Department's support and customer service for employee inquiries on software and computer-related questions. This individual should be an enthusiastic entry level technician whose passion is to help others and educate the end user. This role will provide level 1 hands-on desktop support for our internal in the office as well as remote support for employees in remote locations. This position will be part of an IT support team located in multiple office locations but will be the main point of contact for all IT equipment in the office. The role is required to be in the office 3-4 days per week to maintain proper coverage. Provide Level 1 Desktop support for local and remote employees Identify, research, and resolve technical issues for users in a positive manner Maintain scanners, copiers, and workstations Help maintain an accurate inventory of hardware Create and/or maintain end-user documentation on procedures and how-tos Add to the helpdesk knowledge base with clear/concise/detailed entries Treat every issue as an opportunity to educate the end-user Assist with IT related projects Off hours duties/on-call hours as necessary Secondary point of contact for all on-site hardware including cameras, door security system, network equipment, etc. Collaborate with IT support and administration representatives from other Verisk entities on ISO Claims Partners projects and tasks Other duties as assigned. 1+ years in a technical support role Experience supporting PC's and the Microsoft suite of products Basic understanding of Active Directory Domains Friendly, professional, enthusiastic demeanor Excellent communication skills - written and verbal Ability to multi-task, communicate in a professional manner, and to listen to employee concerns Enthusiasm to lead 1:1 training sessions on technologies and computing best practices Strong detail-orientation and organizational skills Self-motivated, seeks out additional work Willingness to be flexible and adapt to changing work priorities Must have good technical aptitude and be a quick learner. Be able to successfully work independently and as part of a team Technical certifications such as A+ certifications are a plus. Ability to understand and administer Active Directory user accounts is not required but are a plus For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster. At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed. For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer, testaments to the value we place on workplace culture. We're 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations. Verisk Businesses Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance Catastrophe and Risk Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to catastrophic events. Marketing Solutions — delivers data and insights to improve the reach, timing,relevance, and compliance of every consumer engagement Life Insurance Solutions - offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group. Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger Verisk Analytics is an equal opportunity employer. Verisk invests in a benefits package for all employees that includes the following: Health Insurance, a Retirement Plan, Disability benefits, and a Paid Time Off program. We offer a competitive total rewards package that includes base salary determined based on role, experience, skill set, and location. All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

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