IT Service Desk Technician

IT Service Desk Technician About the roleThe Forterra Enterprise Services team seeks a highly skilled, customer-focused IT Support Technician to join our growing team. This role requires strong technical depth across Linux, Windows, macOS, Microsoft 365, and SharePoint, along with the ability to troubleshoot independently and automate w possible. You'll serve as a go-to technical resource for escalated issues, contribute to system improvements, and help drive a best-in-class support experience. Ideal candidates bring experience from high-performance environments such as major tech companies or fast-growing startups.

As our IT Support Technician, you will be responsible for handling support issues directly and delegating w appropriate. You will be the first friendly face to help users with a multitude of requests spanning many disciplines and technologies. This is a great opportunity to build both social and technical skills as you solve large and small issues that together allow smooth day to day activity at Forterra.

What you'll do

• Provide Tier 1 support across Linux, Windows, and macOS environments
• Own escalated technical issues and drive them to resolution with strong root-cause analysis
• Manage and support Microsoft 365 and SharePoint environments (permissions, site management)
• Develop scripts (PowerShell/Bash) to automate routine tasks and improve support efficiency
• Support onboarding, access control, and user lifecycle management
• Assist with AV setup, endpoint deployment, and hardware troubleshooting
• Maintain asset management, system backups, patching, and operational documentation
• Collaborate closely with IT leadership to enhance processes, reliability, and user experience Qualifications
• 3+ years in an IT Service Desk or technical support role
• Proficiency with Linux administration and debugging (user management, system logs, networking, package management)
• Strong knowledge of Microsoft 365 administration
• Experience with one or more service management platforms (Jira, ServiceNow, etc.)
• Strong scripting or automation experience (PowerShell, Bash, etc.)
• Excellent customer service skills and a positive, solutions-driven attitude
• Ability to thrive in fast-moving or high-growth environments Preferred Qualifications
• Networking experience (Cisco, Juniper, Palo Alto)
• Experience in a start-up or rapid-scale environment
• Demonstrated ability to improve processes and contribute to collaborative, high-standards team culture Education & Experience
• 3+ years in an IT Service Desk or technical support role US Salary Range $75,000.

00—$85,000.00 The salary range for this role is an estimate and is based on a wide variety of compensation factors. The salary offered to candidates will vary based on a variety of factors including (but not limited to) relevant work experience, education, specialized training, critical expertise, training, and more. Equity in Forterra is included in most of our full-time, high-demand roles and is tfore considered part of Forterra's overall compensation package. In addition to base salary and equity, Forterra offers competitive benefits for full-time employees including:

Premium Healthcare Benefits:

Three plan options, including an HSA-eligible plan, with Forterra covering 80% of the plan premium for you and your dependents.

• Basic Life/AD&D, short and long-term disability insurance plans 100% covered by Forterra, plus the option to purchase additional life insurance for you and your dependents.
• Extremely generous company holiday calendar including a winter break in December.
• Competitive paid time off (PTO) offering 20 days accrued per year.
• A minimum of 7 weeks fully paid parental leave for birth/adoption.
• A $9k annual tuition reimbursement or professional development stipend.
• Fully stocked beverage refrigerators with all the Celsius your little heart desires.
• 401(k) retirement savings plan, including traditional, Roth 401(k), and after-tax deferral with company match up to 4%.

Your recruiter will be able to share more information about our salary and benefits offering during the hiring process. Forterra is an equal-opportunity employer, providing and promoting equal employment opportunity in accordance with local, state, and federal laws. Forterrans are unique, talented individuals who are united through a shared passion to deliver autonomous systems that enable national resilience and a robust supply chain. All qualified applications will receive equal consideration for employment.

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