IT SPECIALIST

(NETWORK/CUSTSPT)

Duties

• Manage the initiation, coordination, and documentation of plans for items such as software, hardware, documentation, and version releases.
• Monitor, evaluate, and maintain systems and procedures to safeguard Information Systems.
• Identify and track modifications required to enhance and maintain the installed hardware and software configuration of assigned tasks.
• Maintain and configure local servers to ensure they are updated and functioning to support the laboratory.
• Resolve problems and provide end user support relative to all aspects of Information Technology (IT) systems and perform customer service 'help desk' duties.
• Use established practices and techniques to plan and develop operational test plans and evaluation plans for systems that primarily impact local operation.
• Isolate the nature of network system failures and equipment problems, initiating corrective measures and possible resolutions.
• Provide assistance and guidance to users on technical aspects of network AD and office automation hardware and software requirements.
  Requirements Conditions of employment
• One year trial/probationary period may be required.
• This position requires travel away from duty station, TDY up to 10%.
• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• Due to the nature of this position, employees may be required to work both planned and unscheduled overtime.
• This position requires incumbent to obtain and maintain a Security+(or higher) Certification within in 6 months of employment.
• This position is subject to pre-appointment and annual physical/health screening. A physical examination is required for this position.
• Must be able to obtain and maintain a secret security clearance.
• May be required to wear an electronic pager or cellular telephone and maintain a working home telephone at all times.
• The employee must possess or be able to acquire Systems Administrator/Network Administrator level II certificates.
• This position may require shift work and may require the employee to be occasionally on-call.
• This position requires that you obtain and maintain an Information Assurance (IA) Level II certification.

You must satisfactorily complete the appropriate training and obtain the required certification/recertification for this position.

Qualifications Who May :

Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See for an extensive list of document requirements for all employment authorities. In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is .

Specialized Experience:

One year of specialized experience equivalent to the GS-09 grade level in the Federal service which includes: 1) Providing ongoing support, resolution of problems, and recovery of operating malfunctions involving various hardware components and software failures; 2) Monitoring, evaluating, and maintaining systems and procedures to safeguard Information Systems; 3) Utilizing multiple applications to ensure laboratory cyber security compliance; 4) Providing technical assistance to customers to minimize disruptions of computer operations. The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing work independently that rarely requires editing or review by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of...Visit the Employer site for more details