A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
Sign in with Google Use your Google account to sign into efinancialcareers. Sign in with Google Sign in with Google. Opens in new tab Help Desk Agent (On-call)(2887) PSI Pax Maryland City, United States Apply now Save Posted 17 hours ago Permanent Competitive Help Desk Agent (On-call)(2887) PSI Pax Maryland City, United States Apply now Save Help Desk Agent (On-call)(2887) PSI Pax is an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) Headquartered in California, MD. We are recognized as key contributors to our DOD Customer's mission specializing in Information Technology, enterprise resource planning, business and financial management, acquisition, and logistics. PSI Pax is at the forefront of innovation in supporting our DOD customer's complex requirements. We help our customers nationwide coordinate services across their enterprises, enhance efficiency through process improvement, and delivering quality services within cost and on schedule. PSI Pax, Inc. has an exciting opportunity for a Help Desk Agent (On-Call) to support our government customer in Patuxent River, MD.
Duties & Responsibilities:
Provide Tier 1 technical assistance to computer program users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. Provide assistance concerning the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems. Follow all processes and procedures related to call handling, call escalation, data capturing, closure and follow up procedures. Communicate with customers to provide status, feedback, or general information regarding their request or inquiry for service. Resolve incidents or requests as required. Conduct customer satisfaction call backs and record results. Attend ongoing Government-provided knowledge transfer and training sessions. Stay abreast of all changes in standard operating procedures. Utilize the Knowledge Management System to assist with call resolution. Attend team meetings as required. Required Qualifications Must be able to attend an on-site four (4) week training program at NAS PAX River. Less than three (3) years of experience performing work related to the functions in the job description. Must have the ability to work a flexible schedule, which may include night shifts, weekends, and some holiday shifts. Open availability to accommodate surge, fill in for absentees, and other duties within the Tier 1 agent tasks as required. Extensive knowledge and experience of customer service. Good interpersonal, Problem-solving, and Time management skills. Good written, oral, and interpersonal communication skills. Strong attention to detail, organizational skills, and a commitment to quality. Ability to conduct research into PC and software issues and products as required. Eligibility to pass the required Government background check and obtain a public trust level Clearance.
Desired Qualifications:
Preferential consideration for applicants who have: A current, active Non-NISP Clearance, Public Trust or higher-level US clearance
Education Requirements:
Must have a High School Diploma/ GED PSI Pax, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation or genetic information. PSI Pax, Inc. is an E-Verify Participant Job ID ZhhdHlPlMcfH Apply now More jobs From PSI Pax Senior Acquisition Management Analyst, Lead (2988) PSI Pax Baltimore, United States 10 days ago Full time Competitive Hardware Specialist Lead (2967) PSI Pax Baltimore, United States 12 days ago Full time Competitive Project Financial Analyst, Journeyman (2990) PSI Pax Baltimore, United States 13 days ago Full time Competitive Program Manager (2986) PSI Pax Baltimore, United States 14 days ago Full time Competitive Network and Computer Systems Administrator-Windows (2944) PSI Pax Maryland City, United States 30 days ago Full time Competitive Computer Systems Analyst (2975) PSI Pax Baltimore, United States 1 month ago Full time Competitive Network and Computer Systems Administrator Advanced / Senior (•2878) PSI Pax Maryland City, United States 2 months ago Full time Competitive Junior Help Desk Agent (2843) PSI Pax Maryland City, United States 3 months ago Full time Competitive Web and Digital Interface Designer, Advanced PSI Pax Baltimore, United States 3 months ago Full time Competitive Business Analyst II PSI Pax Baltimore, United States 3 months ago Full time Competitive More jobs from the company Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today. Get started More Jobs Like This Senior Acquisition Management Analyst, Lead (2988) PSI Pax Baltimore, United States Hardware Specialist Lead (2967) PSI Pax Baltimore, United States Project Financial Analyst, Journeyman (2990) PSI Pax Baltimore, United States Program Manager (2986) PSI Pax Baltimore, United States Armed Security Officer The Tatitlek Corporation Alexandria, United States
