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Help Desk Specialist
Career Insights for Help Desk Technician / Analyst
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Scorecard
Based on Maryland data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$56,630 / year median in Maryland
-7% projected decline
Job Description
Type:
full-timeJob Description:
Akkodis is seeking an IT Technical Support for a Contract opportunity with a client in Havre De Grace, MD (onsite).Terms:
Rate Range:
$26/hour to $28/hour (The rate may be negotiable based on experience, education, geographic location, and other factors.)Job Title:
IT Support tech ????Location:
Onsite in Havre De Grace, MD ????Type:
Contract Responsibilities:
Provide in-person desktop support for Windows users. Troubleshoot and repair Dell & HP laptops/workstations. Manage IT assets, inventory, and ServiceNow tickets. Perform IMAC (Install, Move, Add, Change) activities. Deliver excellent customer service while following ITIL processes.Requirements:
Experience with Windows desktop support. Hands-on experience with Dell & HP devices. Knowledge of ITSM/ServiceNow and ITIL. Strong troubleshooting and customer service skills. CompTIA A+ is a plus If you are interested in this role, then please clickAPPLY NOW.
For other opportunities available at Akkodis , or any questions, feel free to contact me at Prabhanshu.Yadav@akkodisgroup.com Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Disclaimer:
These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy. The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance