Find Jobs
Find Jobs Near You – Available Work in Your Location
Infrastructure Specialist
Career Insights for Technical Support Engineer / Analyst
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Maryland data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$63,959 / year median in Maryland
+0% projected growth
Job Description
Infrastructure Specialist at who... a staffing company Infrastructure Specialist at who... a staffing company in pikesville, Maryland Posted in about 22 hours ago.
Type:
full-time
IT INFRASTRUCTURE TECHNICIAN
WINDSOR
MILL, MD CONTRACT-TO-HIRE
Who Staffing is looking for an IT Infrastructure Technician for a full-time, contract-to-hire opportunity with our client at their corporate headquarters in Windsor Mill, MD.
Job Summary:
The IT Infrastructure Technician role serves as an escalation point for Tier 1 support and provides advanced technical support to the user base. Support is provided via phone, email, text, and in-person/on-site visits to users at any of their ten (10) locations surrounding the Baltimore, MD area. Candidates for this position should possess strong communication, customer service, and advanced technical skills.
Primary Responsibilities:
Provide advanced troubleshooting and resolution for complex technical issues. Assist Tier 1 support with escalated tickets and provide guidance as needed. Install, configure, and troubleshoot computer hardware and software. Assist with new hire onboarding account setup and change requests. Monitor the helpdesk ticketing system queue and act as the primary point of contact for escalated issues. Coordinate break/fix work with company vendors, including deliveries and installs. Manage IT projects as needed and assist with departmental projects.
Requirements:
Excellent problem-solving and troubleshooting skills. Detail-oriented approach to tasks. Customer service-oriented attitude. Must have own vehicle (car allowance provided). A+/Net+/Microsoft certifications required. Advanced knowledge of LAN/WAN networks and TCP/IP troubleshooting. Strong reading, writing, and verbal communication skills. 5+ years of IT experience, including supporting a Microsoft Windows environment. Experience maintaining and improving Microsoft 365 environments, including Point and Teams. Capable of working independently as well as part of a team. Flexible, quick learner who is resourceful, perseveres, and understands the value of documentation. Ability to communicate and work with all levels of staff who possess varying degrees of technical skills. Ability to perform physical work, including squatting, kneeling, crawling, using/working on a step ladder, sitting, walking, and standing for sustained periods, as well as the ability to lift up to 25 pounds if needed. Flexibility to work off hours as needed, including some evenings/weekends.