A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
Founded in May 2003, DK Consulting, LLC, a woman-owned small business, was formed to provide management and technology solutions based on industry best practices. DK Consulting LLC works with multiple State, Federal, and Commercial customers, and our services range from providing customers with that one 'critical resource' to assuming responsibility for an entire IT project.
Overview:
Seeking a Tier 1-2 Help Desk Specialist supporting State Highway Administration for a long-term project. Immediate availability is required for this position. Hours will consist of 8am-5pm, Monday - Friday, except for State holidays.
Position:
Helpdesk Support Specialist Client:
State Highway Administration Work location: Salisbury, Maryland (100% onsite) Interview mode:
Virtual Requirements:
4 years' experience providing Tier 1-2 Help Desk Support 2 years' experience providing service desk support using ticketing software Experience troubleshooting PC and Microsoft hardware or software Support for PCs, laptops, thin clients, stand-alone and networked printers, standalone and networked scanners, and modems Prior experience working with Active Directory Demonstrated experience installing, upgrading, and configuring:
Desktop Operating Systems:
Windows 2000,
Windows XP, Windows Server Operating Systems:
Windows 2000, Windows 2003 Microsoft Active Directory Services Proficiency in Microsoft Office 2007 Professional Suite, Microsoft Outlook 2003, McAfee Virus Scan, LANDesk, Adobe Acrobat, Photo Editor, Cisco VPN software and imaging software Service desk software (opening, documenting, closing, and follow up on service calls) Must be proficient in
E-mail/Scheduling:
Microsoft Outlook 2003 Needs to maintain excellent customer service skills as well as outstanding verbal and written communication skills Successful results of a background check
