A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
Why work at TidalHealth? Looking for a rewarding place to work? Choose TidalHealth. Our hospitals have been named among the Top 5 percent of all U.S. hospitals by Healthgrades and a five-star hospital by the Centers for Medicare & Medicaid Services. Located just 30 minutes from the beach, TidalHealth offers the widest array of specialty and subspecialty services such as neurosurgery, cardiothoracic surgery, joint replacement, emergency/trauma care, comprehensive cancer care, wound care and clinical trials and research. Take advantage of our tuition assistance and residency programs to grow both personally and professionally. Service Desk Technician I Position Summary The Service Desk Technician I performs a wide variety of tasks including the provision of front line problem isolation and resolution services to Information Services' customers. In addition, this position is responsible for operation of all computer processors and peripheral devices, key entry activities, computer system backups, restart/recovery of system processes, archiving of system tapes and monitoring system and network performance. The most significant task that the Service Desk Technician I performs is providing technical user support through the Service Desk. Service Desk Technician I Position Requirements Education High school Diploma is required. Vocational degree in computer or systems operations is preferred. Experience Minimum of two years experience supporting Windows products, or a Bachelor's Degree in an IT field with coursework including support of Windows-based systems, in lieu of experience. Experience operating or supporting Windows products is required. Previous customer support experience highly desired. Excellent verbal and written communication skills are required. Experience demonstrating good problem-solving and resolution skills necessary. Service Desk Technician I Benefits At TidalHealth, full-time employees working at least 72 hours per pay period, part-time employees working at least 36 hours per pay period and part-time employees working at least 30 hours or more on weekends only are eligible for benefits. Benefits include medical, prescription, vision, dental, flexible spending accounts, disability insurance plans, life insurance, paid time off plans, retirement plans, tuition assistance, employee assistance, and access to on-site childcare and a credit union.
Location:
TidalHealth •
Information Services-TidalHealth Peninsula Regional Schedule:
Full Time, Monday - Friday occasional weekends/nights, 11:30am - 8:00pm
