FE 4 As a Field Engineer 4, you will work in a highly directed environment. Your assignments will include repair activities such as replaceable unit swapping, image loading, and unit testing using a detailed script. You will also perform other non-troubleshooting duties. Direction will be provided by script, help desk or service desk in a Next Business Day (NBD) and/or Same Business Day (SBD) service delivery environment.

Responsibilities:

PLS Support for calls such as Dell ClientTransformation Services calls, installing and servicing PCs, and PC peripherals and/or electronic equipment Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script May perform routine installs, moves, adds and changes as part of a directed team, including:

• Complex desktop and laptop break fix work
• Whole unit replacement
• Simple desktop printer fixes Load software with a script

General Job Information:

Candidate will be taking PC hardware break fix calls at various locations. Must have reliable transportation. Must be able to complete required product training.

Required Skills :

DELL Desktop PC, Install/Support, Expert A+ Certification