Looking for an IT Support Technician for a part or full time position. The position will include computer software and hardware repair, virus cleanups, diagnostics, network implementation, administration and troubleshooting, remote support and server management and installation. The position will include visiting clients on premises and performing network/server installations, as well as on-site diagnostic procedures. The position will also include work with Microsoft 365, including back end administration and advanced security implementation. The position may also include website design and other similar services, VoIP phone systems deployment and management, security systems deployment and administration. The position will also include working with modern AI models for various aspects of the job.

•No application will be accepted unless a resume is provided. Technical Requirements and Duties General system failure troubleshooting ability required Computer builds and setup of hardware, including installation and configuration of necessary software Knowledge of how to setup, deploy and maintain commercial grade network environments, including network firewalls, routers, wireless access points, switches and Microsoft Windows Servers Basic or advanced understanding of network traffic routing, including configuration of DHCP and DNS, as well as standard network protocols Past experience working with IT support, both residential and commercial (minimum 2+ years) Ability to accurately and rapidly troubleshoot and diagnose computer symptoms, including both hardware and software problems Some past experience with running network cabling, including routing cabling through walls and terminating ends Ability to assist clients remotely over the phone as well as on premises when needed Must be experienced with computer repair and software support for current Microsoft Windows desktop operating systems Must have some experience with Microsoft Server 2008 or newer including Active Directory user management Must be experienced with Microsoft Office Administrative Requirements and Duties Strong customer service skills, including both verbal and written communications to and from clients Must be able to understand and fully duplicate communications received from clients and from fellow colleagues Must be able to speak English clearly and intelligently and explain computer problems to clients without going "over their heads" Strong organizational skill is required for this position High degree of competence with data entry, with few or no errors when copying data from one source to another Must be strong in both spelling and grammar Must be clean in appearance and well dressed Maintaining verbose and detailed records of all work performed, entered into a client database for future reference Create and keep current how-to guides and FAQs for clients Position includes answering phone calls as well as greeting walk-in clients Further Details In its commitment to long-term expansion and enhanced service to customers and community, maintaining its competitive edge and its commitment to maintaining the highest public confidence and trust in its activities, Critical Computer Solutions, Inc.'s standards of employee skills, competence and teamwork are and shall remain among the highest in the field. Thus, for the position of

IT SUPPORT

TECHNICIAN, the employee must be able to handle computer support related duties by ensuring competently resolved support requests are produced in high quality and volume. In addition to the technical knowledge, experience and competence required of an

IT SUPPORT

TECHNICIAN, Critical Computer Solutions, Inc.'s employees must also possess personal aptitude for solving problems, high intelligence, perseverance and orderliness, responsibility, drive toward and satisfaction at the attainment of goals, calmness and endurance under stressful conditions, consistency and predictability in the regular attendance of duty, individual initiative as well as participation in group efforts, correct estimation of specific circumstances and an absence of unconstructive or ill-considered criticism, fairness, empathy and appreciation toward fellow workers and effective communications skills. In keeping with these job requirements, Critical Computer Solutions, Inc. may utilize application forms, interview procedures and pre-employment non-medical testing regimens that will assist the company to determine whether applicants possess the skills, competency and above personal attributes necessary to meet the company's performance standards. Applicants for

IT SUPPORT TECHNICIAN

undergo such screening procedures. Background Checks and Drug Screening Due to the confidential data that we service and maintain for our clients, including both governmental and law enforcement offices, we perform an extensive background check on ALL applicants. This is a government requirement for this position. Critical Computer Solutions, Inc. is a Drug-Free Workplace. All applicants must pass a pre-employment drug screen and abide by our policy prohibiting illegal drug and alcohol use while on company premises. This includes the use of marijuana or other similar stimulants outside of work. Further, we may require applicants to be periodically screened for drug use, and the results of this testing may be used during review processes to determine ongoing qualifications for employment.

Job Types:

Full-time, Part-time Pay:

$19.00 - $22.00 per hour

Benefits:

Employee discount Paid time off

Experience:

IT support: 2 years (Required)

Language:

English (Required)

Location:

Battle Creek, MI 49015 (Preferred)

Work Location:

In person