IT Support Sr Specialist Kem Krest - 2.8 Brighton, MI Job Details 1 day ago Benefits Health insurance Tuition reimbursement Paid time off On-the-job training Parental leave 401(k) matching Qualifications IT asset management System performance optimization Vendor coordination Operating system updates High school diploma or GED Patch management Desktop (troubleshooting support) Vendor relationship management Hardware management System tuning Desktop administration Continuous process improvement (CPI) System performance monitoring

Full Job Description Company:

At Kem Krest, we are more than a supply chain solutions provider—we are a trusted partner to some of the world's leading automotive, heavy-duty, and powersports OEMs. As a certified minority-owned business, we deliver customized services in packaging, logistics, and compliance with a focus on innovation, quality, and customer success. With a global network, high-touch service, and a relentless commitment to quality, Kem Krest is the go-to partner for companies seeking to streamline operations, reduce costs, and accelerate growth. Join us and be part of a team that's passionate about making supply chains smarter, and partnerships stronger.

Opportunity:

Are you a seasoned IT professional with a passion for solving complex problems and optimizing systems? Kem Krest is seeking a Senior IT Support Specialist to lead technical support efforts, drive innovation, and ensure the performance and security of our IT infrastructure. If you're ready to take ownership and make a meaningful impact, this role is for you.

Responsibilities:

Advanced Technical Support:

Resolve complex IT incidents, conduct root cause analysis, and mentor junior team members.

System & Network Administration:

Independently manage desktop systems, user accounts, updates, and patches.

Cybersecurity & Compliance:

Enforce security policies and escalate issues as needed.

Performance Optimization:

Monitor system performance, generate benchmarks, and troubleshoot bottlenecks.

Vendor & Asset Management:

Coordinate with third-party providers and maintain hardware/software inventories.

Project Collaboration:

Support IT projects, contribute to lessons learned, and apply insights to future initiatives.

Innovation & Continuous Improvement:

Research new technologies, experiment in sandbox environments, and propose enhancements.

Your Contributions:

Experience:

3+ years in IT support or system administration.

Education:

High School Diploma with on-the-job training or equivalent experience.

Skills:

Strong knowledge of Microsoft 365, ticketing systems, desktop OS, and infrastructure management.

Mindset:

Analytical, proactive, and collaborative with a drive for continuous improvement. Why Kem Krest? Competitive Salary Annual Bonus Program Immediate Health Benefits Free On-site Clinics & Prescriptions 401K Match Tuition Reimbursement Generous PTO & Holiday Parental Leave Supplier Discounts Experience Required 3 year(s):

• Managed desktop systems, user accounts, system updates, and patching
• Enforced security policies and escalated compliance risks as appropriate
• Monitored system performance and troubleshot performance bottlenecks
• Coordinated with vendors and maintained hardware and software inventories
• Supported IT projects and recommended process and technology improvements Education Required High School or better

Skills Required Problem Solving Teamwork Compliance Active Listening Critical Thinking Customer Service Behaviors Required Innovative:

Consistently introduces new ideas and demonstrates original thinking

Detail Oriented:

Capable of carrying out a given task with all details necessary to get the task done well

Motivations Required Financial:

Inspired to perform well by monetary reimbursement

Self-Starter:

Inspired to perform without outside help Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.