Help Desk Technician

Help Desk Technician About the OrganizationAt Chase Plastics, we're real people providing real solutions. It's something we've been doing since 1992, when Kevin and Carole Chase independently set out with nothing more than $2,500 in their pocket and a Detroit-bred work ethic. Their goal then

• and now
• was to do what big distributors would not: provide quality specialty, engineering and commodity thermoplastics for small
• to medium-sized applications
• and back it up with outrageous customer service.

Today, customer service is more than a value, it's instilled in our DNA, and it's inherent in everything we do. Just like the day we started, we're committed to providing you: Real solutions that aren't delayed by red tape or inaction A partnership based on a genuine understanding of your business and your goals The tools and resources to help you succeed and thrive EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. LocationClarkston Office Description

PRIMARY PURPOSE OF POSITION

Devote your fill time to the business and affairs of Chase Plastic Services, Inc. and to use your best efforts to perform faithfully and efficiently the responsibilities assigned to you. Supports both local and remote employees in a Microsoft-based environment. This technician will be the first point of contact for employees seeking technical assistance, helping with hardware, software, account access, and connectivity issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Serve as the first point of contact for technical issues submitted via phone, email, and chat, delivering friendly and efficient support while managing user account administration in Active Directory, including account creation, password resets, and access permissions to ensure that employees have the appropriate access to resources. Configure and image Windows laptops and mobile devices, getting new team members up and running from day one. Diagnose and resolve issues across the Microsoft 365 suite, Teams, Outlook, Word, Excel, and OneDrive, for both local and remote users. Help employees stay connected by supporting VPN setup, basic home network troubleshooting, and Multi-Factor Authentication (MFA) enrollment. Troubleshoot and resolve hardware and software issues in a timely and efficient manner. Collaborate with other IT team members to escalate, resolve, and document complex technical issues. Log all tickets accurately, close the loop on recurring issues, and contribute to a knowledge base that makes the whole team smarter over time. Deliver outrageous customer service, ensuring a positive end-user experience. Oversee asset management process, ensuring accurate inventory tracking, maintenance records, and compliance with organizational standards for IT assets. Position Requirements

QUALIFICATIONS

To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently to meet the needs of the business. The following requirements are representative of minimum levels of the knowledge, training, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE / TRAINING

/ SKILL and/or ABILITY Associate's degree in computer technology and 2 years of IT support experience or equivalent Customer service focused, able to communicate clearly, and have a passion for serving. Comprehensive knowledge of personal computers and general experience with IT troubleshooting. Hands-on experience with Active Directory user and group administration. Experience in supporting and troubleshooting VPN connectivity. Excellent communication and interpersonal skills. Ability to prioritize and manage multiple tasks in a fast-paced environment. A proactive and collaborative approach to teamwork. Comfortable switching gears between a hardware fix in the office and a software glitch over a remote session. Experience with software patch management solutions, including deployment, monitoring, and troubleshooting to ensure systems are up-to-date and secure. Full-Time/Part-TimeFull-Time Exempt/Non-ExemptExempt This position is currently accepting applications.