Overview We are seeking a Desktop Support Administrator to provide technical support, administration, and lifecycle management of end-user computing environments. This role is responsible for troubleshooting desktop hardware and software issues, imaging and deploying systems, asset management, and supporting IT projects. The ideal candidate will have strong desktop support experience, a customer-focused mindset, and the ability to lead initiatives that improve support operations and end-user experience. Key Responsibilities

+ Provide Tier 1 and Tier 2 desktop support for hardware, software, operating systems, and peripheral devices.

+ Diagnose and resolve desktop, laptop, printer, and application-related incidents both remotely and onsite.

+ Perform system imaging, deployment, configuration, upgrades, and replacement of end-user devices.

+ Troubleshoot hardware failures and conduct diagnostics on desktops, laptops, and related equipment.

+ Execute service requests and incident management activities while maintaining detailed documentation.

+ Support remote users by troubleshooting technical issues and coordinating equipment shipments for repair or replacement.

+ Contribute to the planning, deployment, and rollout of new desktop technologies and end-user systems.

+ Participate in departmental and cross-functional IT projects, including hardware refreshes, migrations, and technology implementations.

+ Maintain accurate asset inventory records and ensure compliance with asset management processes.

+ Execute hardware and software asset management procedures throughout the device lifecycle.

+ Develop, maintain, and contribute to knowledge base documentation, standard operating procedures, and technical documentation.

+ Monitor desktop support activities to ensure compliance with established processes, standards, and best practices.

+ Assist with procurement planning for desktop hardware, software, and related technology solutions.

+ Provide technical guidance and mentorship to junior desktop support staff.

+ Assist with end-user training and technology adoption initiatives.

+ Escalate complex issues as needed and collaborate with other IT teams to ensure timely resolution. Required Qualifications + 3+ years of experience in Desktop Support, Desktop Administration, End User Support, or IT Support environments.

+ Strong experience supporting Windows 10/11 operating systems.

+ Experience with PC imaging, deployment, hardware diagnostics, and device lifecycle management.

+ Knowledge of desktop hardware, software installation, patching, and troubleshooting.

+ Experience working with ticketing systems and service management processes.

+ Familiarity with remote support tools and supporting distributed workforces.

+ Experience with asset management and inventory tracking.

+ Strong documentation, problem-solving, and organizational skills.

+ Excellent communication and customer service skills. Preferred Qualifications

+ Experience supporting enterprise desktop environments.

+ Familiarity with Active Directory, Microsoft 365, and endpoint management tools.

+ Experience leading desktop deployment or refresh projects.

+ Knowledge of ITIL-based service delivery practices.

+ Experience with hardware and software procurement processes. Top Skills

+ Desktop Administration

+ Desktop Support

+ Windows 10/11

+ PC Imaging & Deployment

+ Hardware Diagnostics & Troubleshooting

+ Asset Management

+ Remote Support

+ Ticketing Systems

+ Microsoft 365

+ End User Support

+ Knowledge Base Documentation

+ IT Project Support

+ Device Lifecycle Management

+ Customer Service & Communication Ideal Background Candidates with experience as a Desktop Support Administrator, Desktop Engineer, End User Computing Technician, IT Support Specialist, or Desktop Support Analyst supporting enterprise users, hardware deployments, asset management, and desktop operations will be successful in this role. Job Type & Location This is a Contract position based out of Grand Rapids, MI. Pay and Benefits The pay range for this position is $25.00 - $30.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Grand Rapids,MI. Application Deadline This position is anticipated to close on Oct 3, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.