Information Technology Support Technician

Information Technology Support Technician Berends Hendricks Stuit Insurance - 4.0 Grandville, MI Job Details Full-time $50,000 - $60,000 a year 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Professional development assistance Flexible schedule Life insurance Referral program Qualifications Equipment troubleshooting Windows Firewall Computer hardware Task prioritization Customer support ticket management Associate's degree Help desk VPN Full Job Description The IT Support member will be primarily responsibility for the support, installation, troubleshooting, and maintenance of Microsoft-based devices in support of our BHS Team. We want you to join BHS if you love the challenge of working in a growing environment, enjoy learning and sharing ideas with your peers, and most importantly can communicate well with others.

RESPONSIBILITIES

Troubleshooting, fixing, installing and configuring Windows workstations in domain-based networks Repairing corrupted files and programs, restoring systems, data backup solutions, anti-virus software Installation of software and configuration for desktops with an emphasis on best practices Managing systems tools and practices Managing Office 365, including support of email, SharePoint, Teams and the Microsoft Security & Compliance Center Setting up and configuring new workstations/laptops Understanding of basic network configurations and routing practices Compliance with organizational policies and procedures, including code of conduct and attendance policy

MINIMUM QUALIFICATIONS

Associates degree in Information Technology or related field 1-3 years of experience supporting Windows business computer systems The ability to communicate clearly and effectively to all users regardless of their technical abilities while remaining courteous Able to work well under pressure in critical situations or when under a deadline A superior troubleshooter—not only able to diagnose but to assess the essence of a client's problem or request, understanding what they really need, not just what they asked for or described Able to project a positive and professional service attitude Skilled in time management with the ability to prioritize tasks, estimate time to complete them, and adjust priorities when necessary (be flexible) Able to work in a disciplined, focused manner when working inside of an office environment Self-organized and have multi-tasking skills Excellent with follow-thru. Must complete ticket entries in a timely manner and alert team of open action items. Must also communicate with end users to set clear expectations

Knowledge Of:

Office 365 products Antivirus software VPN functionality Firewall configurations Other general office equipment - phones, copiers, printers, etc.

Job Type:

Full-time Pay:

$50,000.00 - $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Tuition reimbursement Vision insurance

Experience:

Windows:

4 years (Preferred) Help desk: 2 years (Required)

Work Location:

In person