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Mid Michigan College (Mid)

Help Desk Student Associate

Entry-Level JobVerifiedNo experience needed
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Job Description

Mid Michigan College seeks individuals who: value collegiality and mutual respect; use data in decision making; are innovative; are service minded; are goal oriented; strive to continually improve themselves and their work processes; are willing to collaborate and seek to add value in every interaction. This is a day/evening position that is responsible for serving faculty, staff and students at the Mount Pleasant or Harrison campus locations with Help Desk, classroom technology, ITV room technologies and computer-related questions and troubleshooting. This position is an internship that can last one or more semesters depending upon need. Help Desk duties including answering incoming calls, emails, and creating tickets. Oversee the computer labs and assists students with technical problems. Assists faculty when needed with ITV technical problems. Assist faculty when needed with classroom technology problems. Performs general computer maintenance and troubleshooting. . Performs other related tasks as required.
Education, Certification, Licensure:
Background in technology is preferred. Must be enrolled in classes currently or for a future semester at an institution of higher learning. Ability to relate positively to people in a learning environment is essential. Ability to communicate both orally and in writing. Self-starting/time management skills.